About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications

Highly skilled Network Professional with deep expertise in SD-WAN, Ethernet, IP, MPLS, BGP, and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential.

Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions.
Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status.
Provide support for in-life MACDs (Moves, Adds, Changes,



Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals.
Collaborate with service assurance teams to drive improvements in customer service experience and ensure consistent service quality.
Attend service review meetings to assess customer feedback and perceived pain points, providing technical recommendations and driving actions to improve service quality and performance.
Work in close collaboration with cross-functional teams (CFTs) to enhance the customer experience by driving the execution of actions identified through Service Improvement Planning (SIP) initiatives.
Lead repeat ticket analysis for enterprise customers by conducting thorough Root Cause Analysis (RCA) and implementing Preventive and

Corrective Actions (PCA) to reduce recurring incidents and network f

📌 Manager - Global Service Operations (Pune)
🏢 Tata Communications
📍 Pune