Purpose of Job(Contd):

Work in partnership within operations and across various levels and departments
of the organization to assist in planning, designing, migrating and
troubleshooting client installation activities.Work collaboratively with clients
to meet contractual obligations in a subject matter expert support role and
manage client expectations to ensure that product and service deployments are
successfully completed on time and meet technical, business and operational
expectations.Monitor and drive throughout the project lifecycle to established
implementation milestones, and participate in client status calls to ensure that
projects remain on schedule. Ensure deployment engineering activities meet
corporate client satisfaction objectives as well as internal and external SLAs.

Primary Roles & Responsibilities:

· Provide post-sales engineering implementation services for network
solutions across various BBOX product and service offerings such as requirement
definitions and implementation plans, end to end system designs, equipment
staging,



configuration creation and testing, and solution deployment of varying
types of software and/or hardware network solution deployments spanning
geographical separation.

· Proactively assess solution specifications in light of changing
customer requirements, and recommend solution changes that optimize value for
both the client and BBOX organization.

· Prepare documentation for internal and external clients detailing
system designs and configuration of deployed solutions.

· Develop and maintain skilled and productive relationships with
clients, infrastructure vendors such as ISPs and Carrier Services, software &
hardware vendors and related key contributors to ensure stable and quality
product & service delivery consistent with company objectives and client
expectations.

· Provide technical overview of product architecture, functionality,
system / data requirements, service delivery and integration with enterpris

📌 Engineer - Service Delivery (Hyderabad)
🏢 Black Box
📍 Hyderabad