L1 IT Support (Gurgaon)

Responsibilities

Address user tickets regarding hardware, software , Applications and networking

Install, upgrade, support and troubleshoot Windows, Microsoft office products and any other authorized desktop applications

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or

notebooks that has authorized access to the network

Knowledge of network and anti-virus programs

Ability to perform on-site & remote troubleshooting and provide clear instructions

Address & Resolve user tickets raised via email , Phone , Ticket System , Whats app ,any Authentic Channel.

Walk users through applications sessions , Queries , training & resolution

Interact with End User, understand Query , resolve , escalate , if required.

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting





Test alternative pathways until the resolution of an issue

Record technical issues and solution

Direct unresolved issues to the next level of support personnel

Follow up with users on Tickets and get them resolved within TAT.

Report users feedback

Help create technical documentation and manuals

Supervising the administration of systems to ensure availability of services to authorized users.

Basic Knowledge of Software Languages and Database.

Proven work experience as an Application support Engineer or similar role.

Excellent problem-solving and multitasking skills

Customer-oriented attitude

Versatile to support 'round-the-clock' operations

Flexibility to some travelling

Ability to communicate in an understandable, polite, and friendly manner, both written and verbal desire to grow and learn new technologies

Team spirit

📌 IT Support (Gurugram)
🏢 Stemz Healthcare
📍 Gurugram