Experience - 5 plus years
We are hiring an O9 Solutions Engineer to support and evolve the O9 platform for one of the largest retailers in the United States. O9 is the system of record for demand forecasting, supply planning, and allocation decisions across our brands, regions, and channels. This role owns the day-to-day health of the platform — triaging and resolving incidents, maintaining data integrity between O9 and upstream/downstream systems such as Oracle EBS, and partnering with Demand Planning, Supply Planning, and Merchandising teams to keep the platform reliable, accurate, and easy to use across a global user base (US, UK, EMEA, and APAC).
Responsibilities
Serve as a primary point of support for O9 Supply Planning and Demand Planning modules, triaging incidents end-to-end from intake through root-cause and resolution.
Investigate and resolve data integrity issues between O9 and connected systems (Oracle EBS, RMA/returns feeds, buy-plan and sourcing extracts), including mismatched quantities, missing style-colors, and forecast data not flowing between planning modules.
Diagnose and fix planning logic issues — unmet demand, incorrect season codes, planned orders not grouping correctly, buy dates shifting unexpectedly, and similar planning-engine anomalies.
Manage user access and provisioning (current hires, role changes, regional access, ownership transfers) and drive toward self-service or bulk-provisioning workflows to reduce manual ticket volume.
Own incident and backlog hygiene: track SLAs, prioritize aging tickets, and ensure nothing sits unresolved for months without visibility to stakeholders.
Partner with Demand Planning, Supply Planning, and regional business teams (US, UK, China, Japan) to translate business-reported issues into technical root causes.
Build and maintain runbooks, root-cause documentation, and knowledge base articles so common issues can be resolved consistently — not just by institutional memory.
Support configuration changes, work
📌 Engineer (Kochi)
🏢 Litmus7
📍 Kochi