Job Description:

As a Customer Care Executive for the Inbound US Voice Process with a focus on
Sales and Upselling, you will be responsible for delivering outstanding customer
service to customers in the United States and also selling products and services
to increase revenue. You will be the first point of contact for customers who
call in with inquiries, and your primary goal will be to ensure that their needs
are addressed, their questions are answered, and their interest in purchasing
products and services is captured.

Key Responsibilities:

* Answering incoming calls from customers in a professional and courteous
manner.
* Listening actively to customers and asking probing questions to fully
understand their needs and concerns.
* Providing accurate and timely information to customers about products and
services, pricing, and promotions, while actively seeking opportunities to
upsell.
* Handling customer objections and concerns with empathy and professionalism,
and working to address them to close the sale.
* Documenting all customer interactions and details of inquiries,



issues, and
sales in the company's CRM system.
* Meeting or exceeding individual and team sales targets.
* Maintaining a high level of knowledge about the company's products and
services, as well as industry trends and best practices.

Requirements:

* Excellent verbal and written communication skills in English.
* Previous experience in a customer service and sales role, preferably in a
call center environment.
* Ability to multitask, prioritize, and manage time effectively.
* Solid problem-solving skills and the ability to think on your feet.
* Comfortable working in a fast-paced environment.
* Flexibility to work in rotational shifts, including evenings, weekends, and
holidays.
* Familiarity with basic computer skills and knowledge of CRM systems.

Education:

* Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer
serv

📌 Analyst (India)
🏢 eClerx
📍 India