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At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven setting, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.



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Inviting applications for the role of Customer Service-Process Associate

Responsibilities:

You are tasked with managing customer payments to various service providers across the United States through Phone, Web and IVR channels.
The objective is to deliver accurate, timely, and secure payment transactions in full compliance with regulatory and quality standards.
Execute payment transactions through Phone, Web platforms and IVR systems
Ensure precise entry of customer account details, payment amounts, and virtual card information
Oversee system operations by accessing client dashboards and maintaining comprehensive payment records
Maintain thorough documentation while strictly adhering to quality assurance and compliance standards
Collaborate with internal teams to ensure smooth resolution of customer concerns
Identify recurring issues and suggest proce

📌 Customer Service- Process Associate (Gurugram)
🏢 Genpact
📍 Gurugram