Job Title- Operations Service Specialist
Job Location- Gurgaon Corporate Office
Shift Timings- 4:30 pm – 1:30 am / 9:00 pm – 6:00 am (all time zones are in IST)
Weekly Offs- Roster Based
Night Shift Allowance- INR 2500/- per month (as per eligibility)
Work from Home/Office- Remote work is currently permitted, but there might be a future transition to a hybrid work model where physical presence could be necessary.

POSITION SUMMARY

The Operations Service Specialist at Prometric serves as the primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.) working in a team-based workplace. This individual with provide triage of urgent requests and work with test delivery staff to properly resolve all inquiries. This includes educating staff as to where they can access information for self-service. This role requires that all interactions be documented for easy retrieval for future inquiries, as well as overall analysis to identify improvement opportunities in how we handle candidate operational issue

s.
KEY RESPONSIBILIT




IESWork cross-functionally with internal departments to meet test center servicing needs and ensure high levels of candidate satisfacti
on.Build effective working relationships with testing sites in assigned portfol
io.Eliminate the re-incidence of operational issues by creating, documenting, and communicating resolutio
ns.Work in a team-based environment, promoting a service excellence cultu
re.Improve response times via phone, email, and chat to ensure exceptional customer experienc
es.Field, triage, diagnose and resolve basic issues; provide closed-loop follow-through and resolution of issu
es.Define and manage troubleshooting best practices for team including providing backstop-support before escalating to Operational Service Mana
gerCollect and compile recurring issues, document cases for management to prioritize as need

ed.
QUALIFICATI

ONS
Any Graduate / Postgra
duateAtleast 2 years of expe

📌 Operations Service Specialist (Gurugram)
🏢 Prometric
📍 Gurugram