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TCS is Looking for ServiceNow Developer (CSM & Event Management Module)
We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

Venue detail
:Date: 18-Jul-2026
Timing: 9:00 Am-1:00 PM
Location: Tata Consultancy Services TCS Centre SEZ Unit, Infopark Kochi Phase 1, Infopark Kochi P.O, Kakkanad, Kochi - 682042, Kerala

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Job Description:
Role: ServiceNow Developer (CSM & Event Management Module)
Skill: ServiceNow Developer (CSM & Event Management Module)
Experience: 5+
Location: Kochi

Job Summary:




We are seeking a skilled ServiceNow Developer with strong experience in Customer Service Management (CSM) and IT Operations Management (ITOM) – Event Management modules. The candidate will be responsible for designing, developing, configuring, and maintaining ServiceNow solutions, ensuring seamless integration, automation, and optimization of business and IT service processes.
Key Responsibilities

ServiceNow Development Design, develop, and customize ServiceNow applications and workflows
Configure business rules, client scripts, UI policies, UI actions, ACLs, Script Includes, and catalog items
Develop and maintain ServiceNow integrations using REST, SOAP, MID Server, and Integration Hub
Create reports, dashboards, and performance analytics as required.
Customer Service Management (CSM)
Implement and enhance ServiceNow CSM solutions.
Configure Case Management, Consumer/Account Management, Service Entitlements, SLAs, and Knowledge Management
Develop customer service workflows and au

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