Job Title : Business Analyst
Job Summary : Serve as a seasoned Sr. Technical Consultant within a global enterprise setting translating complex business needs into scalable ServiceNow solutions across Orchestration Business Management CSM ITAM and ITOM. Collaborate with diverse teams in a hybrid work model to streamline processes increase service reliability and enable measurable value for the organization and its customers.
Experience : 8 - 10 years
Required Skills : Technical Skills: ServiceNow Orchestration ServiceNow Business Management ServiceNow CSM ServiceNowITAM ServiceNow ITOM Domain Skills:
Nice to have skills : Domain Skills:Telecom
Technology : Custom Service
Shift : Day
Responsibilities : -Analyze business processes and stakeholder needs to define detailed requirements for ServiceNow Orchestration Business Management CSM ITAM and ITOM capabilities ensuring alignment with strategic objectives and measurable business outcomes.



-Collaborate with product owners architects and platform engineers to translate business requirements into well structured ServiceNow user stories acceptance criteria and configuration specifications that optimize platform usability and scalability. -Document current state and target state workflows for key enterprise services identifying gaps and recommending improvements that reduce manual effort enhance automation and strengthen service reliability. -Coordinate with ServiceNow configuration and development teams to clarify requirements validate solution design options and ensure that implemented features satisfy agreed functional and non functional needs. -Evaluate data models and integration points across IT service management asset management operations monitoring and customer service processes to support coherent and consistent ServiceNow implementations. -Facilitate workshops interviews and walkthrough sessions with stakeholders across business and technology groups to capture objectives refine priorities and gain consensu

📌 Business Analyst (India)
🏢 Cognizant
📍 India