Job Description: Supplier Onboarding Lead / Senior Manager
The Supplier Onboarding Lead (Senior Manager) will lead a global team of supplier onboarding specialists, overseeing the end-to-end process of bringing new suppliers into the Citi’s ecosystem. This role is pivotal in ensuring a seamless, efficient, and controlled onboarding experience.
The successful candidate will accomplish results through the management of a professional global team (Across regions NAM/EMEA/ASIA), integrating subject matter and industry expertise in supplier lifecycle management. You will be responsible for driving strategic enhancements to our supplier onboarding systems and processes, collaborating closely with Product and Technology partners. As a key leader, you will be the single point of contact for the function, responsible for mitigating operational risks and ensuring zero Preventable Loss Events (PLEs) or Operational Risk Events (OREs).
This position requires a leader who can guide, influence, and convince others, particularly colleagues in other functions and senior stakeholders.
You will have full management responsibility for a global team, including performance evaluation, coaching, hiring, and fostering a culture of innovation and continuous improvement.
Responsibilities:
Team Leadership & Management:
Lead, mentor, and manage a global team of Supplier Onboarding checkers, ensuring high-quality, timely, and accurate delivery of all onboarding activities.
Foster a culture of innovation, encouraging the team to "think outside the box" to identify and implement process efficiencies.
Manage resource planning, performance evaluations, compensation, hiring, and disciplinary actions for the team.
Motivate and develop team members, identifying high-performers and creating opportunities for growth opportunities.
Process & System Enhancement:
Act as the primary business stakeholder for supplier onboarding systems, partnering with Product and Technology teams to drive the strategy, design
📌 Trade Supplier Onboarding (Mumbai)
🏢 Citi
📍 Mumbai