Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are contemporary, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
Job Description
The Rooms Division Manager is a senior operational leader responsible for ensuring exceptional accommodation and guest experience standards . The role has full oversight of Front Office, Housekeeping, Laundry, Spa, Recreation and Health Club operations, with a strong operational focus on Housekeeping excellence, cleanliness, presentation, and readiness of all guest accommodation and public areas.




The position is accountable for guest satisfaction, service delivery, operational efficiency, people leadership, and financial performance across the Rooms Division, ensuring that the resort consistently meets and exceeds luxury brand and guest expectations.
1. Guest Experience & Service Delivery
Own and manage the end-to-end guest accommodation experience, from pre-arrival preparation to departure and post-stay follow-up.
Personally oversee VIP, repeat, long-stay, and high-value guest experiences, ensuring recognition, preferences, and special arrangements are executed flawlessly.
Act as the senior point of escalation for guest concerns and service recovery, ensuring swift, empathetic, and effective resolution.
Monitor guest feedback, satisfaction scores, and online reviews, implementing corrective actions and continuous improvement initiatives.
2. Housekeeping Leadership & Accommodation Standards
Provide direct leadership and stra

📌 Rooms Division Manager (Bengaluru)
🏢 AccorHotel
📍 Bengaluru