Service Desk Subject Matter Expert (SME) Walkin @Gurugram Location

Service Desk Subject Matter Expert (SME)
Location: Gurugram, Haryana
Address: TCS GG7 office is located at Skyview Corporate Park, Sector 74A, Gurugram, Haryana, 122004
Experience: 7 years to 10 years

Interview Mode: Walk In Drive
Interview Date: 18th July 2025 (Saturday)
Interview Time: 10: 00 AM to 2: 00PM

Must-Have:
Proven leadership in service desk transitions and operations.
Strong expertise in voice and chat support environments.
In-depth knowledge of ITSM tools and processes.
Exposure to GenAI platforms and automation solutions.
Experience implementing and monitoring security controls, including IAM.
Excellent communication and stakeholder management skills.

Key responsibilities:
Lead end-to-end transitions for large service desk operations, ensuring productive change management and knowledge transfer.
Develop and present transformation proposals tailored to client needs and business objectives.




Front-end customer engagements, acting as the primary point of contact for solution demonstrations and requirements gathering.
Serve as Pre-sales Solutions Lead, collaborating with sales and technical teams to craft winning proposals and solution strategies.
Oversee daily service desk operations, ensuring high standards for voice and chat support, incident resolution, and customer satisfaction.
Maintain compliance with security controls and regulatory requirements, including Identity and Access Management (IAM).
Drive adoption of GenAI and automation technologies to enhance service delivery and enable self-service capabilities.
Coordinate with global support teams to manage enterprise-scale operations and deliver consistent service worldwide.

15 years of Continuous Education.

📌 Service Desk Subject Matter Expert (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai