Job Title – Sales Officer – Business Correspondent (Financial inclusion)

Location: Multiple locations (Urban/ Semi-Urban / Rural)

Department: Financial Inclusion – Business Correspondent (BC) Channel

Reporting To: TRM/Channel Manager

Key Responsibilities: Business & Sales:

* Source and acquire customers through the BC channel for financial inclusion
products
* Promote and sell products including:
* Savings & Current Accounts (CASA), PMJDY Accounts
* Retail / Micro Loans
* Government-linked Social Security schemes
* Achieve assigned sales, productivity, and portfolio quality targets
* Conduct field visits, BC Agent mapping, customer camps, and financial
literacy programs

BC Agent Management:

* Identify, recruit, and onboard current BC agents / CSPs in allocated geography
* Ensure BC onboarding is completed as per bank, RBI, and internal compliance
norms
* Train BC agents on products, processes, digital applications, KYC norms, and
customer handling




* Provide continuous handholding and on-ground support to BC agents for
business ramp-up
* Monitor BC agent performance, productivity, and service quality
* Act as a single point of contact between BC agents and the bank for
operational and business issues

Operations & Compliance:

* Ensure accurate and timely KYC, documentation, and customer onboarding
* Maintain daily activity reports, BC productivity MIS, and sales trackers
* Ensure 100% adherence to compliance, audit, and regulatory guidelines
* Support customer servicing, grievance handling, and post-sales follow-ups

Desired Candidate Profile:

* Education: Preferred qualification Graduate (any discipline)
* Experience:
* 0–3 years of experience in field sales / banking / NBFC / microfinance /
insurance
* Prior exposure to BC, CSP or NBFC sales is an added advantage

📌 Sales Team member (India)
🏢 Kotak
📍 India