Job Title: Senior Microsoft Dynamics 365 CRM & Power Platform Consultant
Experience: 8–15 Years (Minimum 5+ years with Microsoft Dynamics 365 CRM)
Department / Function: Technology D&S-Microsoft;
Employment Type: Full time
Location: Ahmedabad

Position Overview

We are looking for a Senior Microsoft Dynamics 365 CRM & Power Platform Consultant to lead enterprise CRM transformation projects. This role focuses on designing, implementing, and optimizing Dynamics 365 Sales, Customer Service, Marketing, and Power Platform solutions that improve customer engagement, sales performance, and service operations.
The ideal candidate combines strong functional consulting expertise with hands-on experience in Microsoft Power Platform and Dataverse.

Key Responsibilities

Lead Dynamics 365 CRM implementation projects.
Conduct client workshops to understand business processes.
Design scalable CRM solutions aligned with business goals.
Configure and implement:
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Customer Insights – Journeys (Marketing)
Customer Insights (preferred)
Design:




Lead Management
Opportunity Management
Sales Pipelines
Quotes & Orders
Customer Service Case Management
SLA Management
Knowledge Base
Marketing Automation
Customer Segmentation
Configure security roles and business process flows.
Define functional requirements and collaborate with development teams.
Support data migration, testing, training, and production deployment.
Mentor junior consultants.
Participate in solution demonstrations, RFP responses, and pre-sales activities.

Power Platform Responsibilities

Build Model-Driven Apps using Dataverse.
Develop Canvas Apps for business users.
Create Power Automate workflows.
Design Power BI dashboards and KPIs.
Develop Copilot Studio chatbots for customer support.
Extend Dynamics 365 using Dataverse and Power Platform capabilities.

Required Skills

Microsoft Dynamics CRM

Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Customer I

📌 Senior Microsoft Dynamics 365 CRM (Ahmedabad)
🏢 Sahana System
📍 Ahmedabad