Position Overview:

We are looking for a Premium Services Visa Consultant based in Bengaluru. This
is an office-based role supporting corporate and individual clients with visa,
passport, and travel document services. The successful candidate will provide
expert guidance, manage end-to-end visa processing, prepare and validate
documentation, ensure compliance with visa requirements, and deliver exceptional
customer service throughout the application process. Working closely with
internal teams, this role requires strong communication, attention to detail,
problem-solving skills, and the ability to manage high volumes while maintaining
accuracy, quality, and timely service delivery.

Responsibilities:

* Provide highest level of customer service in identifying required documents,
application preparation, validation, submission, pick up and return to
customer, for visas, passports. and related services, ensuring accurate,
effective, and timely processing
* Provide current, accurate information to customer regarding visa and passport
requirements, processing,



and delivery; assist customer in making informed
decisions
* Ensure customer has clear understanding of requirements and that all
applications and documents submitted are accurate, complete, and timely
Provide customer with real-time updates throughout the process
* Promote best practice, ensuring all Service Level Agreement (SLA) standards
are met or exceeded; effectively handle a high volume of calls and emails in
consistent, courteous, and professional manner
* Develop expert skill in visa and passport processing, maximizing efficiency
and productivity
* Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure
seamless process for every customer
* Build a dedicated and expanded customer base; educate customers about
added-value products that may benefit them; demonstrate initiative in
providing solutions and resolving client issues
* Document information in CIBT secure database in a

📌 Premium Services Visa Consultant (Bengaluru)
🏢 CIBT
📍 Bengaluru