Senior Conversational Designer

Experience: Not Available to Not Available years

Location: Ontario, Canada

Skills: conversation design, dialogue architecture, prompt design, interaction design, information architecture, large language model (LLM) applications, AI behavior design, customer research, usability testing, analytics, experimentation, storytelling

Position Overview
We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences. You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable. Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles. This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk's customer ecosystem.

Responsibilities
• Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch
• Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations, actions, and outcomes
• Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces
• Partner closely with UX designers to ensure conversational interactions integrate seamlessly with visual interfaces, creating cohesive multimodal experiences
• Define and evolve scalable conversation design frameworks, voice and tone guidance, prompt patterns, and reusable interaction models that can be applied consistently across products and channels
• Collaborate with Product, Developers, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and deliver cohesive customer experiences across Autodesk's GTM ecosystem
• Prototype, test,



and iterate conversational experiences using customer research, prompt evaluation, usability testing, analytics, and experimentation to improve task success and customer satisfaction
• Design experiences that clearly communicate AI intent, confidence, task progress, recommendations, limitations, and outcomes, helping customers build trust in AI-assisted experiences
• Contribute to conversation design systems, prompt libraries, governance documentation, and best practices that enable teams to deliver consistent AI experiences at scale
• Mentor designers and cross-functional partners through critiques, collaboration, and knowledge sharing, helping raise the quality and maturity of conversation design across the organization
• Stay current on advances in conversational AI, agentic systems, multimodal interaction, and large language models, rapidly applying new capabilities to improve customer experiences
• Use storytelling and clear communication to explain design decisions, influence product direction, and build alignment with partners and leadership

Minimum Qualifications
• 5+ years of experience designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences
• Hands-on experience designing conversational experiences for AI assistants, copilots, chat experiences, or other AI-driven customer interactions
• Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture principles
• Experience designing for large language model (LLM) applications, including prompt iteration, AI behavior design, and conversation evaluation
• Demonstrated ability to simplify complex technical concepts into clear, intuitive customer experiences
• Experience partnering with UX, Product, Developers, Research, Data Science, and Machine Learning teams throughout the product development lifecycle
• Strong written and verbal communication skills, with the ability to influence decisions, facilitate collaboration, and communicate effectively across disciplines
• Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact
• Comfort operating in ambiguity and shaping new interaction patterns as AI capabilities continue to evolve

Preferred Qualifications
• Experience designing agentic AI experiences involving planning, task execution, tool use, or multi-step workflows
• Experience designing AI-powered customer experiences for digital commerce, customer support, customer success, or enterprise SaaS platforms




• Experience designing multimodal interactions that combine conversational interfaces with traditional user interfaces
• Familiarity with prompt developers, AI evaluation frameworks, conversation analytics, and experimentation methodologies
• Experience developing conversation design systems, prompt libraries, or reusable interaction frameworks
• Familiarity with responsible AI principles, including transparency, explainability, user control, and trust
• Experience working within complex, cross-functional organizations with shared platforms and distributed ownership
• Experience using AI-assisted design tools and workflows to prototype, evaluate, and improve conversational experiences

The Ideal Candidate
You understand that conversation design is more than writing chatbot responses—it's designing intelligent customer experiences. You enjoy solving complex interaction problems, thinking in systems, and collaborating across disciplines to create AI experiences that feel natural, transparent, and trustworthy. You're excited by emerging AI technologies and know how to translate them into experiences that help customers confidently accomplish their goals, whether they're exploring Autodesk offerings, resolving support issues, or completing significant tasks. You balance creativity with rigor, advocate for the customer, and are passionate about defining scalable conversation patterns that improve experiences across products, channels, and customer journeys.

Learn More About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For Canada based roles, we expect a starting base salary between $94,000 and $137,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

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