Subject Matter Expert (Support&Ops;)

Experience: 2 to 3 years

Location: Lucknow, India

Skills: Service Management, Program Management, Business Acumen, Financial Acumen, Telecom Experience, Google Tools, PowerPoint, Excel, Word, English

Job Summary
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Key Responsibilities
• Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments
• Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting
• Maintain solid customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation
• Drive continual service improvement, risk mitigation, and service excellence
• Manage financial governance including billing, credits, and financial health checks
• Support portfolio growth and demand management aligned to client IT and business strategy
• Enable operational readiness through effective service operations, resourcing, and process execution

Skill Requirements




Service & program management, strong business/financial acumen, effective multi level communication, telecom experience, proficient in Google tools (PowerPoint, Excel, Word), excellent English skills.

Other Requirements
Education Requirements:
Min/Preferred Education Level: Bachelor’s or equivalent degree
Candidate Background: Skills, Knowledge, and Abilities:
Min/Preferred: Skills, Knowledge, Abilities and Experience
Minimum: 2-3 years of related service management experience
Minimum: Strong organizational, presentation, and problem-solving skills
Minimum: Business and Financial acumen
Minimum: Ability to communicate with multiple levels of leadership
Minimum- Demonstrated skills in Google product suite, including PowerPoint, Excel & Word

Additional Skills Required
Languages English (Verbal and Written) Proficiency Level - 90%/C1
Google suite, Power Point, Excel, Outlook, Word, Teams (Intermediate)
Preferred: Telecommunications knowledge/experience

📌 Subject Matter Expert (Support&Ops) (Lucknow)
🏢 HCL Technologies
📍 Lucknow