Google Chromebook Device Management Engineer (L3)

Experience: 7 to Not Available years

Location: Bengaluru, India

Skills: Google Admin Console, ChromeOS, enterprise device management, device policy management, security configuration, Workspace ONE, endpoint management, zero-touch enrollment, device lifecycle management, Wi-Fi configuration, VPN configuration, certificate deployment, collaboration, Google Professional ChromeOS Administrator

Job Summary
The Google Chromebook Device Management Engineer (L3) will act as the expert/specialist support layer for Chromebook device management in the Airbus Digital Workplace environment. The role is responsible for handling complex escalations, driving root-cause resolution, governing secure and compliant ChromeOS operations, and supporting lifecycle, policy, security, and service optimization activities for enterprise-managed Chromebook devices.

This role requires strong hands-on expertise in Google Admin Console, ChromeOS device policy management, enterprise enrollment, security configuration, troubleshooting, and integration awareness with Workspace ONE / endpoint management ecosystem, aligned to Airbus operational governance, SLA/KPI expectations, and documentation standards.

Key Responsibilities
• Provide L3 technical ownership for complex Chromebook / ChromeOS incidents, service requests, and problem records escalated from L1/L2 teams.
• Perform advanced troubleshooting for enrollment failures, policy conflicts, sign-in issues, certificate-related issues, Wi-Fi/VPN connectivity, browser/app restrictions, and device compliance gaps.




• Manage and optimize ChromeOS device policies through Google Admin Console, including user/device settings, organizational units, groups, app and extension controls, update policies, kiosk/shared device configurations, and security posture.
• Support device lifecycle management activities including provisioning, enrollment, deprovisioning, replacement readiness, and compliance validation.
• Ensure adherence to Airbus security, compliance, and operational standards for device management and endpoint governance.
• Lead problem management and root cause analysis (RCA) for recurring issues and drive permanent fixes and service improvement actions.
• Plan and implement standard changes / normal changes related to ChromeOS policies, device configuration, and platform enhancements in alignment with change governance.
• Maintain and improve knowledge articles, SOPs, troubleshooting guides, and technical documentation for Airbus support operations.
• Collaborate with cross-functional teams including endpoint engineering, security, network, identity, service desk, and platform teams to ensure end-to-end service availability.
• Monitor service performance, identify trends, support automation opportunities,



and contribute to improved user experience and operational productivity.
• Support audits, compliance reviews, service reporting, and governance discussions as required by the Airbus account.

Core Technical Skills
• Strong experience with Google Admin Console for ChromeOS enterprise administration
• Strong knowledge of ChromeOS device enrollment, zero-touch / enterprise enrollment models, deprovisioning, and device lifecycle management
• Strong understanding of ChromeOS policy management, org units, groups, apps/extensions, browser controls, and shared/kiosk device configuration
• Hands-on experience with ChromeOS security settings, privacy controls, Verified Access, certificate deployment, Wi-Fi and VPN configuration
• Positive stakeholder communication
• Documentation mindset
• Collaboration and teamwork
• Results-oriented, proactive, and quality-focused

Recommended / Preferred Certifications
Google Professional ChromeOS Administrator

Other Requirements
• Own critical escalations and provide expert resolution within agreed SLA / OLA timelines
• Drive service reliability, security compliance, and continuous improvement
• Ensure high-quality stakeholder communication, especially for major incidents, chronic issues, and planned changes
• Work with operational rigor, proactive risk identification, and strong documentation discipline
• Support an outcome-based delivery model with focus on accountability, user experience, flexibility, innovation, and productivity

📌 Google Chromebook Device Management Engineer (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru