Tower Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: Nutanix, AHV, Prism, LCM, NCC, Windows Server Administration, VMware, vSphere, PowerShell scripting, Linux, UCS, Storage, AWS, Azure, Active Directory, DNS, GPO, replication, Patch management, vulnerability management, performance optimization, DR, BCP, security best practices, team leadership, vendor coordination

Job Summary
Key Responsibilities
L3 Operations & Technical Leadership
• Act as primary escalation point (L3) for critical incidents (P1/P2)
• Perform deep-dive troubleshooting on performance, availability, and infrastructure issues
• Lead RCA preparation and implement preventive measures
• Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.)
Nutanix & Virtualization Expertise
• Manage and support Nutanix AHV environments
• Administer Prism Central / Element
• Perform LCM (Lifecycle Management) activities
• Monitor cluster health using NCC tools
• Support VMware environments
Wintel & Infrastructure Management
• Manage Windows Server (2016/2019/2022) environments
• Active Directory administration (DNS, GPO, replication)
• Patch & vulnerability management
• Capacity planning and performance optimization
Delivery & Project Execution
• Lead infrastructure upgrades and migrations (P2V, V2V)
• Support cloud migration initiatives (AWS/Azure exposure preferred)
• Define maintenance windows and manage changes
• Collaborate with project managers
DR, Security & Compliance
• Implement and support DR/BCP solutions
• Participate in audits and compliance reviews
• Ensure security best practices
Technical Skills
• Nutanix (AHV, Prism, LCM, NCC)
• Windows Server Administration
• VMware (vSphere)
• PowerShell scripting
• Basic Linux,



UCS, Storage, AWS (positive to have)
Soft Skills
• Strong communication
• Team leadership
• Vendor coordination
Key Responsibilities
L3 Operations & Technical Leadership
• Act as primary escalation point (L3) for critical incidents (P1/P2)
• Perform deep-dive troubleshooting on performance, availability, and infrastructure issues
• Lead RCA preparation and implement preventive measures
• Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.)
Nutanix & Virtualization Expertise
• Manage and support Nutanix AHV environments
• Administer Prism Central / Element
• Perform LCM (Lifecycle Management) activities
• Monitor cluster health using NCC tools
• Support VMware environments
Wintel & Infrastructure Management
• Manage Windows Server (2016/2019/2022) environments
• Active Directory administration (DNS, GPO, replication)
• Patch & vulnerability management
• Capacity planning and performance optimization
Delivery & Project Execution
• Lead infrastructure upgrades and migrations (P2V, V2V)
• Support cloud migration initiatives (AWS/Azure exposure preferred)
• Define maintenance windows and manage changes
• Collaborate with project managers
DR, Security & Compliance
• Implement and support DR/BCP solutions
• Participate in audits and compliance reviews
• Ensure security best practices
Technical Skills
• Nutanix (AHV, Prism, LCM, NCC)




• Windows Server Administration
• VMware (vSphere)
• PowerShell scripting
• Basic Linux, UCS, Storage, AWS (good to have)
Soft Skills
• Strong communication
• Team leadership
• Vendor coordination
Other Requirements
L3 Operations & Technical Leadership
• Act as primary escalation point (L3) for critical incidents (P1/P2)
• Perform deep-dive troubleshooting on performance, availability, and infrastructure issues
• Lead RCA preparation and implement preventive measures
• Coordinate with OEM vendors (Nutanix, VMware, Cisco, etc.)
Nutanix & Virtualization Expertise
• Manage and support Nutanix AHV environments
• Administer Prism Central / Element
• Perform LCM (Lifecycle Management) activities
• Monitor cluster health using NCC tools
• Support VMware environments
Wintel & Infrastructure Management
• Manage Windows Server (2016/2019/2022) environments
• Active Directory administration (DNS, GPO, replication)
• Patch & vulnerability management
• Capacity planning and performance optimization
Delivery & Project Execution
• Lead infrastructure upgrades and migrations (P2V, V2V)
• Support cloud migration initiatives (AWS/Azure exposure preferred)
• Define maintenance windows and manage changes
• Collaborate with project managers
DR, Security & Compliance
• Implement and support DR/BCP solutions
• Participate in audits and compliance reviews
• Ensure security best practices
Technical Skills
• Nutanix (AHV, Prism, LCM, NCC)
• Windows Server Administration
• VMware (vSphere)
• PowerShell scripting
• Basic Linux, UCS, Storage, AWS (good to have)
Soft Skills
• Strong communication
• Team leadership
• Vendor coordination

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