Track Lead - ServiceNow, IT Service Management

Experience: 10 to Not Available years

Location: Bengaluru, India

Skills: ServiceNow, SAM Pro, Client Scripts, Business Rules, Script Includes, UI Policies, SCCM, Intune, Flexera, REST APIs, SOAP APIs, XML, JSON, Glide APIs, CSDM, data modeling, normalization processes, ServiceNow SAM Professional, CIS-ITSM, CAD

Job Summary
Job Role :Track Lead - ServiceNow, IT Service Management
10+ years of experience as ServiceNow developer responsible for designing, customizing, and supporting SAM solutions with strong hands-on capabilities in scripting, integrations, and platform architecture to enable software compliance and optimization.

Key Responsibilities
Configure and enhance SAM Pro modules including discovery, reconciliation, normalization, and entitlement mapping
Develop and maintain Business Rules, Client Scripts, Script Includes, and UI Policies for automation and validation
Maintain integration on tools like SCCM, Intune, Flexera using REST/SOAP APIs (XML/JSON payloads)
Implement license compliance rules, audit tracking mechanisms, and optimization workflows
Support software entitlement, reclamation, usage tracking, and license position calculations
Configure and troubleshoot Discovery, import sets, transform maps, and data ingestion pipelines
Monitor and resolve data discrepancies between CMDB, SAM tables, and external sources
Handle L2/L3 incidents related to SAM data,



scripts, and integrations
Participate in code reviews, debugging, and performance optimization of scripts
Collaborate with ITAM, procurement, and finance teams for license governance and cost optimization
Develop and customize SAM solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
Perform advanced scripting using Glide APIs, server-side scripting, and asynchronous processing
Configure Discovery, normalization, reconciliation, and license models
Work on automation use cases (license harvesting, reclamation, compliance checks)
Troubleshoot issues across scripts, workflows, integrations, and data inconsistencies
Participate in code reviews, debugging complex issues, and performance tuning

Skill Requirements
Strong hands-on experience with: Client Scripts (onLoad/onChange/onSubmit)
Business Rules (before/after/async)
Script Includes (reusable server-side logic)
Experience working with XML/JSON data structures for integrations
Knowledge of IntegrationHub / REST APIs / MID Server architecture
Expertise in SAM Pro, CMDB, Discovery
Understanding of CSDM, data modeling, and normalization processes

Other Requirements
Certification: ServiceNow SAM Professional / CIS-ITSM / CAD preferred
Robust debugging and scripting mindset
Experience in audit/compliance-driven environments

📌 Track Lead ServiceNow, IT Service Management (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru