Head Field Service Pumps (m/f/d)
Experience: Not Available to 40 years
Location: Venlo
Skills: field service, HSE requirements, technical support, commercial support, ERP system, CRM system, safety requirements, customer complaints, stakeholder management, negotiation skills, intercultural awareness
Company Overview
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
As Head of the current Field Service Hub in South-West Netherlands, you will develop and manage the Field Service activities and smaller in-house repairs in the workshop as well as the local Field Service team. You will be responsible for the calculation and execution of site commissioning, service and repair jobs including all relevant HSE requirements at customer sites. You will support related warranty complaints and resolutions together with warranty department.
Key Responsibilities
• Review and evaluate customer inquiries, specifications and technical documentation
• Provide technical and commercial support to customers and their projects
• Conduct site visits to assess conditions, safety requirements, and define needed personnel, equipment and tools
• Prepare cost calculations and quotations in the ERP system, including scheduling and coordination of subcontractors and leased personnel
• Support field service activities on site, especially during the initial phase
• Lead, train and develop the local field service team
• Plan and schedule service jobs including internal and external resources
• Define and coordinate services from subcontractors, obtain quotations and manage execution
• Ensure all required documentation is available prior to job execution
• Prepare all relevant documentation for invoicing after completion of field service activities
• Report business activities and customer interactions in the CRM system
• Provide technical support and training to customers and internal stakeholders
• Collaborate closely with local sales teams and the wider service network
• Handle and resolve customer complaints
• Ensure a safe working environment and compliance with all relevant safety standards
Your Profile
• Solid experience in field service and pump repair
• Experience in leading or coordinating small teams
• Ability to calculate and estimate repair and service jobs
• Knowledge of refinery, petrochemical or power plant environments, especially regarding safety requirements
• Good command of English and confident use of common IT systems (ERP/CRM)
• Independent, structured and solution-oriented way of working
• Strong customer and service orientation
• Adaptable and adaptable with a proactive mindset
• Strong communication and stakeholder management skills
• Negotiation and influencing skills
• Commercial awareness and understanding of service business
• Intercultural awareness and ability to work in an international environment
What we offer you
• 8% holiday allowance and up to 40 days of annual leave
• A solid pension scheme with attractive employer contribution
• Travel allowance for commuting (EUR 0.23/km, tax-free)
• Free coffee, tea and water, plus access to an on-site canteen with fresh and affordable meals
• Free parking on-site
• Employee benefit programs such as Bike leasing with tax advantages and Gym contribution
• A staff association offering social activities and seasonal gifts
• Training and development opportunities aligned with your role and personal development plan
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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