Application Support Engineer

Experience: 7.5 years

Location: Chennai, Tamil Nadu, India

Skills: Oracle Sales Cloud, Sales Force Automation, problem-solving, enterprise-level business applications, system monitoring tools, incident management processes

About Accenture
Accenture is a leading global qualified services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Project Role
Application Support Engineer
Project Role Description
Act as software detectives,



provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills
Oracle Sales Cloud, Sales Force Automation
Good to have skills
NA
Minimum 7.5 year(s) of experience is required
Educational Qualification
15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions that ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a energetic environment.
Roles & Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system processes and workflows to enhance overall efficiency.




• Mentor junior team members to support their professional growth and development.
Professional & Technical Skills:
• Must To Have Skills: Proficiency in Oracle Sales Cloud, Sales Force Automation.
• Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
• Experience in managing and supporting enterprise-level business applications.
• Ability to collaborate effectively with cross-functional teams to drive solutions.
• Familiarity with system monitoring tools and incident management processes.
• Excellent communication skills to articulate technical information clearly and concisely.
Additional Information:
• The candidate should have minimum 7.5 years of experience in Oracle Sales Cloud, Sales Force Automation.
• This position is based at our Chennai office.
• A 15 years full time education is required.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Support Engineer (Chennai)
🏢 Accenture
📍 Chennai