Senior Administrator - English, Arabic, Microsoft Windows

Experience: 1 to Not Available years

Location: Bengaluru, India

Skills: IT Service Desk knowledge, MS Office, VPN Support, Basic Networking concepts, Browser issue resolution, Software installation/uninstallation, Printer setup, OneDrive, OneNote, MFA (Multi-Factor Authentication), VDI (Virtual Desktop Infra)

Job Summary
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities
• Handle inbound voice calls and provide skilled technical support to global users.
• Troubleshoot issues related to:
o IT Service Desk operations
o MS Office & Office 365
o VPN connectivity
o Basic Networking
o System & Browser Troubleshooting
o Software installation/uninstallation
o Antivirus support
o Printer setup & troubleshooting
o OneDrive & OneNote
o MFA (Multi-Factor Authentication)
o VDI (Virtual Desktop Infra)
• Log, track, and follow up on incidents until resolution.
• Ensure excellent customer experience on every call.





Required Experience & Skills
Mandatory:
• Minimum 1 year experience in an International Voice Process (USA or UK)
• Minimum 1 year experience in International Voice Technical Support
Technical Skill Requirements (Mandatory):
• IT Service Desk knowledge
• MS Office & Office 365 troubleshooting
• VPN Support
• Basic Networking concepts
• Desktop/system troubleshooting
• Browser & software issue resolution
• Antivirus & printer troubleshooting
• Familiarity with OneDrive, OneNote
• Knowledge of MFA & VDI environments
• Ability to handle technical questionnaire during evaluation

Work Requirements
• Willingness to work 5 days a week from office
• No Work-from-Home option
• Comfortable working in US (Night) Shift
• Open to working from Bangalore or Hyderabad client locations

Client Location Addresses
Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103
Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032

📌 Senior Administrator English, Arabic, Microsoft Windows (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru