Senior Administrator - SAP BASIS

Experience: 2 to Not Available years

Location: Others, India

Skills: SAP, SAP HANA, RISE with SAP, S/4HANA Cloud, Cloud Application Services, ECS experience, cloud business, customer engagement, relationship building, de-escalation skills

Job Summary
You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a agile, rapidly evolving environment.

Key Responsibilities
Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:
Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders
Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
Account Management: Commercial account management and increase of customer satisfaction




Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

Skill Requirements
Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.)
Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers
Pro-active, problem solving, "can-do" attitude and “customer first” mindset.
Strong engagement management, relationship building and de-escalation skills
Good understanding of SAP's cloud business, especially private cloud offerings
Accustomed to work in international environments
2+ years of experience in a customer-facing role in the cloud or IT consulting business

Other Requirements
Mandatory customer requirement: Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE with SAP, S/4HANA Cloud Private Edition, HEC, CAS)

📌 Senior Administrator SAP BASIS (Mumbai)
🏢 HCL Technologies
📍 Mumbai