Track Manager - Program & Project Management

Experience: 6 to 10 years

Location: Chennai, India

Skills: LAN/WAN, Routing & Switching, SD-WAN, Cisco Viptela, Meraki, Wireless, Cisco, Aruba, Data Center networking, Network monitoring tools, Incident management, Change management, Problem management, Scheduling, Tracking, Risk management, Stakeholder management, Financial tracking, Agile methodology, Waterfall methodology, PMP, Prince2, ITIL, Leadership, Problem-solving, Decision-making

Job Summary
Key Responsibilities
Project Management
Plan, execute, and deliver network projects from initiation to closure
Develop project plans covering scope, schedule, resources, and milestones
Track progress, manage risks/issues, and ensure timely delivery
Prepare project reports, dashboards, and stakeholder updates

Network Delivery & Operations Alignment
Oversee L2 network operations alignment with project deliverables
Ensure successful execution of installation, configuration, and migration activities
Drive root cause analysis and issue resolution for project-related escalations
Ensure SLA adherence and service continuity during transitions

Stakeholder & Client Management
Engage with client stakeholders to define requirements and success criteria
Manage communication across internal teams, vendors, and customers
Ensure customer satisfaction and service excellence

Team & Vendor Coordination
Coordinate with L2 engineers, SMEs, and cross-functional teams
Manage vendors/partners for hardware, implementation, and support
Support resource planning and task allocation

Governance & Compliance
Drive project governance, including status reviews and risk tracking
Ensure compliance with ITIL processes (incident, change, problem management)
Maintain documentation: SOW, HLD/LLD alignment, RACI matrix

Continuous Improvement
Identify process improvement opportunities across project delivery
Support transition to steady-state operations
Enhance efficiency and standardization across projects

Technical Skills Required
Strong understanding of: LAN/WAN, Routing & Switching




SD-WAN (Cisco Viptela / Meraki preferred)
Wireless (Cisco/Aruba)
Data Center networking
Knowledge of: Network monitoring tools
Incident/Change/Problem management processes
Exposure to network migrations, upgrades, and transformations

Project/Management Skills
Project planning, scheduling, and tracking
Risk & issue management
Stakeholder management
Financial/budget tracking
Agile / Waterfall methodology understanding

Experience & Qualifications
6–10 years overall experience in networking
2–4 years in project management / coordination roles
Bachelor’s degree in Engineering / IT
Certifications preferred: PMP / Prince2 / ITIL

Key Competencies
Strong communication and leadership skills
Problem-solving and decision-making ability
Ability to manage high-pressure delivery environments
Customer-focused mindset

Typical Use Context (Your Environment)
JnJ Network programs
Network transformation / steady-state migration
Multi-geo network operations with L2 teams
Integration with PRF-driven delivery model

Other Requirements
Key Responsibilities
Project Management
Plan, execute, and deliver network projects from initiation to closure
Develop project plans covering scope, schedule, resources, and milestones
Track progress, manage risks/issues, and ensure timely delivery
Prepare project reports, dashboards, and stakeholder updates

Network Delivery & Operations Alignment
Oversee L2 network operations alignment with project deliverables
Ensure successful execution of installation, configuration, and migration activities
Drive root cause analysis and issue resolution for project-related escalations




Ensure SLA adherence and service continuity during transitions

Stakeholder & Client Management
Engage with client stakeholders to define requirements and success criteria
Manage communication across internal teams, vendors, and customers
Ensure customer satisfaction and service excellence

Team & Vendor Coordination
Coordinate with L2 engineers, SMEs, and cross-functional teams
Manage vendors/partners for hardware, implementation, and support
Support resource planning and task allocation

Governance & Compliance
Drive project governance, including status reviews and risk tracking
Ensure compliance with ITIL processes (incident, change, problem management)
Maintain documentation: SOW, HLD/LLD alignment, RACI matrix

Continuous Improvement
Identify process improvement opportunities across project delivery
Support transition to steady-state operations
Enhance efficiency and standardization across projects

Technical Skills Required
Strong understanding of: LAN/WAN, Routing & Switching
SD-WAN (Cisco Viptela / Meraki preferred)
Wireless (Cisco/Aruba)
Data Center networking
Knowledge of: Network monitoring tools
Incident/Change/Problem management processes
Exposure to network migrations, upgrades, and transformations

Project/Management Skills
Project planning, scheduling, and tracking
Risk & issue management
Stakeholder management
Financial/budget tracking
Agile / Waterfall methodology understanding

Experience & Qualifications
6–10 years overall experience in networking
2–4 years in project management / coordination roles
Bachelor’s degree in Engineering / IT
Certifications preferred: PMP / Prince2 / ITIL

Key Competencies
Solid communication and leadership skills
Problem-solving and decision-making ability
Ability to manage high-pressure delivery environments
Customer-focused mindset

Typical Use Context (Your Environment)
JnJ Network programs
Network transformation / steady-state migration
Multi-geo network operations with L2 teams
Integration with PRF-driven delivery model

📌 Track Manager Program & Project Management (Chennai)
🏢 HCL Technologies
📍 Chennai