Senior Analyst - English, German, Microsoft Windows

Experience: Not Available to Not Available years

Location: Others, India

Skills: Windows 10/11 Operating System, MDM, Mobile Web Apps, iOS, Microsoft Intune, Microsoft Office 365, Windows Active Directory, Virtual Private Network (VPN), ServiceNow, Remote Desktop, customer service, analytical skills, problem-solving skills

Job Summary
Global IT Service Desk Analyst: Required Qualifications:
• Bachelor’s degree preferred.
• Technologies. be proficient in supporting the following technologies:
o Proficient in Windows 10/11 Operating System advanced troubleshooting;
o MDM and Mobile Web Apps, iOS, etc.;
o General knowledge of Microsoft Intune;
o Microsoft Office 365 advanced troubleshooting and license issues;
o Experience with Windows Active Directory;
o Virtual Private Network (“VPN”) configuration and troubleshooting;
o Experience with ServiceNow or similar ticketing system; and
o Experience resolving issues remotely using Remote Desktop or similar tool.
• Strong customer service skills




• Excellent Verbal Communication Skills
• Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service Ticket through 24*7 support across three shifts.
• General IT knowledge / troubleshooting skills.
• Demonstrates strong analytical and problem-solving skills.
• Ability to work as part of a large global team, collaborating with peers to find solutions.
• Ability to work at a quick pace, making decisions and working towards resolution of an issue.
Preferred Qualifications:
• Support Certifications desired, but not required
• Knowledge in desktop and notebook hardware, operating systems and desktop software
• Ready to Work from Office 100%
• 24X 7 Rotational shifts
• Involving Shift Leads/next level team(RDS) for any Major incident reported.
Key Responsibilities
Same as above
Skill Requirements
Same as above
Other Requirements
Same as above

📌 Senior Analyst English, German, Microsoft Windows (Mumbai)
🏢 HCL Technologies
📍 Mumbai