Windows Systems Analyst

Experience: 3 to 5 years

Location: Waterloo, Ontario

Skills: MS Windows 2022, MS Windows 2025, MS Cluster Services, HA, DFS, FTP, File and Print Sharing, Security Patching, File Server Migration, SCCM, Crowdstrike, Power Shell, Dell Open Manage Enterprise, MS Security Patching, Vulnerability remediation, ESX VMWare, VROps, Cloud Computing, MS HyperV, Software Deployment

Job Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with agile colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Role Summary :
As a Windows systems analyst, your primary responsibility will be using your knowledge of Windows systems to support and contribute to Sun Life Financial global IT infrastructure by:
• Implementing routine and complex technical fixes on Windows Servers
• Act as an escalation point and subject matter expert to technical team resources
• Recommending technical fixes, planning for routine changes including appropriate documentation and performing standard validations
• Working with infrastructure teams to support, troubleshoot, monitor, repair routine issues and other day-to-day tasks associated with maintaining the stability, availability, and reliability of Wintel server environments
• Working with colleagues, taking ownership of tasks, server builds, incidents, and client requests




• Act as lead technical consultant providing knowledge to configure, maintain, and continuously improve server, and system performance

Competencies:
• Strong and proven support experience with a customer service focus
• Strong Change Management background and adherence to incident, problem and change process to Implement and execute approved changes
• Extensive operating systems experience working within a Windows server environment
• Ability to successfully work within a results driven team and organization with a strong emphasis on collaboration and building trustworthy relationships
• Participation in on-call rotation for production support and after hours implementations as required
• Expectation to assess risk, raise flags and demonstrate caution while leading and maintaining a production environment
• Ability to work in a fast paced environment, adapt to changing priorities and communicate with various level of staff in ES
• The ability to exercise judgement and communicate effectively technical requirements in a large forum

Experience / Skill Requirements
• Minimum of 3-5 years of relevant IT experience
• Strong Verbal and written communication, problem solving and troubleshooting skills
• Experience with MS Windows 2022 and 2025 Operating Systems, MS Cluster Services, HA, DFS, FTP, File and Print Sharing, Security Patching, File Server Migration
• Computer Science degree, Technical Diploma,



or equivalent work experience, along with a minimum of 3-5 years of experience in an infrastructure support role
• Experience with SCCM, Crowdstrike, Power Shell, Dell Open Manage Enterprise, MS Security Patching and Vulnerability remediation is preferred
• Experience with ESX VMWare, VROps, Cloud Computing, MS HyperV, Software Deployment to server environment is considered an asset
• Experience with server hardware currency, Firmware rollout, hardware governance, and hardware vendor management experience is an asset
• Familiarity with Lenovo SR650 and Dell R760 and understanding of Data Centre environment, cabling, racking of servers

Unique Requirements:
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life. Note: Overtime is required during peak periods. On-call every 6 weeks approximately. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected]. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected]. We thank all applicants for showing an interest in this position. All internal candidates will be contacted regarding the status of their application. If you have any questions, please contact your Talent Acquisition Consultant.

Salary Range:
65,000/65 000 - 105,000/105 000

Job Category:
IT - Technology Services

Posting End Date:
28/05/2026

📌 Windows Systems Analyst (Mumbai)
🏢 Sun Life Financial
📍 Mumbai