Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: TCP/IP networking, Switches, Routers, IPv4, IPv6, WAN solution protocols, ETHERNET, Multi-Protocol Label Switching (MPLS), Problem-solving, Professionalism, Assertiveness, Accountability, Timekeeping, Flexibility, Decision-making, Drive, Enthusiasm, Initiative, Commitment, Self-motivation, Respect for colleagues, Desire to learn, English language

Job Summary
Creation of trouble tickets for customers and taking ownership of faults through to resolution Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA Liaison with suppliers and customers in relation to fault resolution and control the repair process Direct customer and account team interface providing day to day network support Manage initial trouble investigation, isolation and steady state recovery Assists users to identify and solve connection/communication problems Book out tickets to telco vendors for access circuit trouble investigation Provide regular status updates to enterprise and internal customers

Technical Skills Profile
Background in maintenance within the Network arena Good understanding of TCP/IP networking Model, with priority to Physical, Data Link, Network layers. Good understanding of basic network components, Switches and Routers Good knowledge of IPv4, IPv6 Positive knowledge of WAN solution protocols ETHERNET Basic knowledge of Multi-Protocol Label Switching (MPLS)

Soft Skills Profile
Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements, or to other 3rd party as necessary Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive,



enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Good working knowledge of English language

Key Responsibilities
Creation of trouble tickets for customers and taking ownership of faults through to resolution Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA Liaison with suppliers and customers in relation to fault resolution and control the repair process Direct customer and account team interface providing day to day network support Manage initial trouble investigation, isolation and steady state recovery Assists users to identify and solve connection/communication problems Book out tickets to telco vendors for access circuit trouble investigation Provide regular status updates to enterprise and internal customers

Technical Skills Profile
Background in maintenance within the Network arena Good understanding of TCP/IP networking Model, with priority to Physical, Data Link, Network layers. Good understanding of basic network components, Switches and Routers Good knowledge of IPv4, IPv6 Positive knowledge of WAN solution protocols ETHERNET Basic knowledge of Multi-Protocol Label Switching (MPLS)

Soft Skills Profile
Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements, or to other 3rd party as necessary Professionalism at all times, assertiveness and accountability, good timekeeping,



flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Good working knowledge of English language

Other Requirements
Creation of trouble tickets for customers and taking ownership of faults through to resolution Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA Liaison with suppliers and customers in relation to fault resolution and control the repair process Direct customer and account team interface providing day to day network support Manage initial trouble investigation, isolation and steady state recovery Assists users to identify and solve connection/communication problems Book out tickets to telco vendors for access circuit trouble investigation Provide regular status updates to enterprise and internal customers

Technical Skills Profile
Background in maintenance within the Network arena Good understanding of TCP/IP networking Model, with priority to Physical, Data Link, Network layers. Good understanding of basic network components, Switches and Routers Good knowledge of IPv4, IPv6 Good knowledge of WAN solution protocols ETHERNET Basic knowledge of Multi-Protocol Label Switching (MPLS)

Soft Skills Profile
Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements, or to other 3rd party as necessary Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Good working knowledge of English language

📌 Administrator (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida