Key Responsibilities
• To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
• To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
• To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
• To provide technical assistance to the team members in resolving customer issues.
• To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
📌 Senior Support Lead (Secunderabad)
🏢 HCL Technologies
📍 Secunderabad
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