As a Senior Application Support Engineer to keeps mission critical software secure rapid and secure by handling advanced troubleshooting leading incident responses and mentoring junior team members Key duties include root cause analysis proactive system monitoring and crossfunctional collaboration Core Responsibilities Incident and Problem Management Resolve highpriority production escalations run deep dive log analysis and execute root cause analysis to prevent recurring bugs System Monitoring and Tuning Track app performance using observability tools configure alert thresholds and optimize database queries Deployment and Maintenance Manage software patches code migrations and disaster recovery failover drills Leadership and Collaboration Mentor support staff guide technical best practices and bridge communication between business users and core developers . skill: Troubleshooting, Incident Management, Root Cause Analysis, System Monitoring, Log Analysis, Software Deployment, Disaster Recovery, Leadership, Crossfunctional Collaboration, Database Queries Optimization industry: IT Services & Consulting