Skills: Salesforce, Siebel, Veeva, CRM, Excellent organizational skills, Strong understanding of CRM related technologies
Job Summary
Responsible for administrative task on Salesforce & Siebel production environments
Principal Responsibilities: (Essential Functions)
• Resolves Tier 1 escalations for Siebel, Veeva Application related issues
• Maintains server tasks on Siebel, Veeva application servers and reports any outage of service
• Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging
• Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues
• Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services)
• Provides assistance in coordinating the implementation of new support environments
• Performs auditing and analysis to ensure optimal performance of production environments
• Provide operational and maintenance recommendations that increase customer satisfaction.
• Working Hours: As per business requirement and project needs
Job Requirements
Skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Works well in a team setting
• Strong understanding of CRM related technologies
Education/Experience
• Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience
• CRM (Siebel, Salesforce) certification a plus
• 1-3 years Siebel, Veeva administration experience
• Experience with Siebel, Veeva Pharma preferred
• Designation: Technical Specialist - CRM
• Job Role: Administrator
• Job Code: 53011383
• Line of Business: Infra
• Job Family: Infrastructure-Delivery
• Country: India
• FLSA Status: Exempt
• Approval Date: March 20, 2020
• Prior Helpdesk and remote user administration (Exchange/NT/connectivity) a plus
Competencies
• Adaptability
• Analysis
• Customer Service Orientation
• Functional Job Knowledge
• Initiative
• Managing Stress
• Planning and Organizing
• Technical and Skilled Competence
• Work Standards
• Written Communication
Working Relationships
• Internally: Tier 1 desk, Tier 2 desk, Other Siebel, Veeva admin support groups
• Externally: Client contacts and third part