Senior Administrator - Desk Side Services, AMT Asset Management Software

Experience: Not Available to Not Available years

Location: Sholinganallur, India

Skills: Microsoft Teams, Azure AD, Intune, Outlook, OneDrive, device compliance, Office apps, security posture, endpoint security, Asset Management Services, analytical skills, problem-solving skills, regulatory requirements, quality standards, coaching, mentoring

Job Summary
Job Title: Deskside / Build Engineer – M365 Migration (Offshore – Chennai)
Provide L2 deskside and remote support for Microsoft Teams tenant-to-tenant migration project
Perform device build, rebuild, and configuration aligned to target tenant standards
Execute Azure AD Join / Re-join and Intune enrollment for end-user devices
Conduct pre-migration readiness checks (device compliance, Office apps, security posture)
Support user profile migration including Outlook, OneDrive, and Teams setup
Ensure successful Teams access post-migration (channels, chats, files, meetings)
Troubleshoot Teams client, OneDrive sync, Office activation, and login issues
Assist in cutover activities during migration waves with minimum user disruption
Provide hypercare support for post-migration issue resolution
Coordinate with SMEs, infra teams, and service desk for escalations
Maintain device and user migration tracking reports
Support application validation and reconfiguration post migration
Ensure compliance with endpoint security and corporate policies
Document known issues, resolutions, and support procedures
Provide end-user guidance and quick fixes during migration
Monitor and resolve sync, authentication, and connectivity issues
Support bulk device readiness activities as per migration schedule
Participate in daily migration calls and status reporting

Key Responsibilities
Job Title:



Deskside / Build Engineer – M365 Migration (Offshore – Chennai)
Provide L2 deskside and remote support for Microsoft Teams tenant-to-tenant migration project
Perform device build, rebuild, and configuration aligned to target tenant standards
Execute Azure AD Join / Re-join and Intune enrollment for end-user devices
Conduct pre-migration readiness checks (device compliance, Office apps, security posture)
Support user profile migration including Outlook, OneDrive, and Teams setup
Ensure successful Teams access post-migration (channels, chats, files, meetings)
Troubleshoot Teams client, OneDrive sync, Office activation, and login issues
Assist in cutover activities during migration waves with minimum user disruption
Provide hypercare support for post-migration issue resolution
Coordinate with SMEs, infra teams, and service desk for escalations
Maintain device and user migration tracking reports
Support application validation and reconfiguration post migration
Ensure compliance with endpoint security and corporate policies
Document known issues, resolutions, and support procedures
Provide end-user guidance and quick fixes during migration
Monitor and resolve sync, authentication, and connectivity issues
Support bulk device readiness activities as per migration schedule
Participate in daily migration calls and status reporting

Skill Requirements
1. Advanced Proficiency In Asset Management Services And Best Practices.
2. Robust Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
3. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
4. Familiarity With Regulatory Requirements And Quality Standards In IT Operations.
5. Ability To Coach And Mentor Team Members Effectively.

Other Requirements
1. Optional But Valuable: ITIL Foundation Certification.
2. Optional But Valuable: Certification In Asset Management Or Related Fields.

📌 Senior Administrator Desk Side Services, AMT Asset Management So (Chennai)
🏢 HCL Technologies
📍 Chennai