Administrator - Access Governance

Experience: 1 to 3 years

Location: Hyderabad, India

Skills: Salesforce, Siebel, Veeva, CRM, Excellent organizational skills, Strong understanding of CRM related technologies

Job Summary
Responsible for administrative task on Salesforce & Siebel production environments

Principal Responsibilities: (Essential Functions)
• Resolves Tier 1 escalations for Siebel, Veeva Application related issues
• Maintains server tasks on Siebel, Veeva application servers and reports any outage of service
• Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging
• Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues
• Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services)
• Provides assistance in coordinating the implementation of new support environments
• Performs auditing and analysis to ensure optimal performance of production environments
• Provide operational and maintenance recommendations that increase customer satisfaction.
• Working Hours: As per business requirement and project needs

Job Requirements Skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Works well in a team setting
• Strong understanding of CRM related technologies

Education/Experience
• Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience
• CRM (Siebel, Salesforce) certification a plus
• 1-3 years Siebel, Veeva administration experience
• Experience with Siebel, Veeva Pharma preferred

Designation: Technical Specialist

Key Responsibilities
Responsible for administrative task on Salesforce & Siebel production environments

Principal Responsibilities: (Essential Functions)
• Resolves Tier 1 escalations for Siebel, Veeva Application related issues
• Maintains server tasks on Siebel, Veeva application servers and reports any outage of service
• Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging
• Assists Tier 1 team in identification, analysis,



diagnostics and resolution of Siebel, Veeva issues
• Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services)
• Provides assistance in coordinating the implementation of new support environments
• Performs auditing and analysis to ensure optimal performance of production environments
• Provide operational and maintenance recommendations that increase customer satisfaction.
• Working Hours: As per business requirement and project needs

Job Requirements Skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Works well in a team setting
• Strong understanding of CRM related technologies

Education/Experience
• Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience
• CRM (Siebel, Salesforce) certification a plus
• 1-3 years Siebel, Veeva administration experience
• Experience with Siebel, Veeva Pharma preferred

Designation: Technical Specialist

Skill Requirements
Responsible for administrative task on Salesforce & Siebel production environments

Principal Responsibilities: (Essential Functions)
• Resolves Tier 1 escalations for Siebel, Veeva Application related issues
• Maintains server tasks on Siebel, Veeva application servers and reports any outage of service
• Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging
• Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues
• Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services)
• Provides assistance in coordinating the implementation of new support environments
• Performs auditing and analysis to ensure optimal performance of production environments




• Provide operational and maintenance recommendations that increase customer satisfaction.
• Working Hours: As per business requirement and project needs

Job Requirements Skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Works well in a team setting
• Solid understanding of CRM related technologies

Education/Experience
• Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience
• CRM (Siebel, Salesforce) certification a plus
• 1-3 years Siebel, Veeva administration experience
• Experience with Siebel, Veeva Pharma preferred

Designation: Technical Specialist

Other Requirements
Responsible for administrative task on Salesforce & Siebel production environments

Principal Responsibilities: (Essential Functions)
• Resolves Tier 1 escalations for Siebel, Veeva Application related issues
• Maintains server tasks on Siebel, Veeva application servers and reports any outage of service
• Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging
• Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues
• Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services)
• Provides assistance in coordinating the implementation of recent support environments
• Performs auditing and analysis to ensure optimal performance of production environments
• Provide operational and maintenance recommendations that increase customer satisfaction.
• Working Hours: As per business requirement and project needs

Job Requirements Skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Works well in a team setting
• Strong understanding of CRM related technologies

Education/Experience
• Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience
• CRM (Siebel, Salesforce) certification a plus
• 1-3 years Siebel, Veeva administration experience
• Experience with Siebel, Veeva Pharma preferred

Designation: Technical Specialist

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