Administrator - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Windows Operating Systems, User Account Management, System Administration, Ticketing Tools, Incident Management, Analytical Skills, Problem-Solving Skills, Documentation Practices, Customer Service Orientation, Basic Network Knowledge, VPN Knowledge, Active Directory, Google Workspace

Job Summary
Handle inbound calls and follow the call scripts and adhere to the process defined
A solid communication skill to handle users globally
Create tickets for all incoming calls and work towards the ticket resolution.
Provide quick and effective assistance with information technology systems
Listen attentively to customers’ questions and concerns and offer optimal solutions
Able to handle basic software installation/break-fix issues and hardware issues findings remotely
Effective handling in hard stop issues like password, multifactor resets, and account lock/unlock issues
Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
Basic Network and VPN knowledge
Detailed knowledge in Windows and Mac troubleshooting, Active Directory, and Google Workspace
Daily incident follow-up in a timely manner

Key Responsibilities
Handling inbound calls and follow the call scripts and adhere to the process defined
Able to handle basic software installation/break-fix issues and hardware issues findings remotely
Should understand user concerns/issues cautiously and create/upgrade the priority according to the impact




Basic Network and VPN knowledge
Daily incidents follow up in a timely manner
1. Resolve technical support tickets using Windows troubleshooting tools, ensuring issues are addressed within defined SLAs and documented in both English and French.
2. Communicate effectively with end-users and internal teams in French and English to clarify issues and provide clear, actionable solutions for Windows platform incidents.
3. Perform root cause analysis for recurring Windows issues, utilizing system logs and diagnostic utilities to identify and address underlying problems.
4. Update and maintain the knowledge base in English and French, ensuring accurate documentation of solutions and best practices for common Windows support scenarios.
5. Participate in on-call escalations for Windows support, independently managing incidents and providing timely, customer-focused resolutions.
6. Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support techniques.

Skill Requirements
1. In-Depth Knowledge Of Windows Operating Systems, Including Troubleshooting, User Account Management, And System Administration Tasks.
2. Experience With Ticketing Tools And Incident Management In A Support Environment.
3. Strong Analytical And Problem-Solving Skills For Root Cause Analysis In Windows Environments.
4. Good Understanding Of Documentation Practices For Knowledge Base Updates.
5. Advanced Customer Service Orientation With A Focus On Positive User Experience.

Other Requirements
Service Desk

📌 Administrator English, French, Microsoft Windows (Bengaluru)
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📍 Bengaluru