Lead Administrator (Support &Operations;)

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: Windows Server administration, Active Directory, GPO, DNS, DHCP, VMware vSphere, ESXi, vCenter, Patching, Lifecycle management, Performance tuning, PowerShell, Networking basics, ServiceNow, vROps, SolarWinds, Dynatrace, Veeam, Commvault, Cisco, Dell, HP

Job Summary
Senior Engineer / Senior Administrator – Windows & VMware Role Summary Lead administration, optimization, and troubleshooting of Windows Server environments and VMware infrastructure. Own availability, performance, patching, and lifecycle management across enterprise-scale systems.

Core Responsibilities
Windows Server Administration
Manage and maintain Windows Server (2016/2019/2022) environments. Handle AD (Active Directory), GPO, DNS, DHCP configuration and troubleshooting. Perform patching, hardening, and compliance remediation. Manage file servers, clustering, and high availability setups. Resolve L2/L3 incidents and perform root cause analysis (RCA). Windows installation and in place upgrades Robust troubleshooting knowledge in windows booting issue

VMware Administration
Manage vSphere, ESXi, vCenter environments at scale. Perform VM provisioning, cloning, snapshots, resource optimization. Handle cluster management (HA, DRS, vMotion, Storage vMotion). Execute patching/upgrades using VMware Lifecycle Manager (LCM). Manage datastores, storage integration, and performance tuning.

Operations & Automation
Drive incident, problem, and change management (ServiceNow or equivalent). Automate repetitive tasks using PowerShell / scripting.



Monitor infrastructure using tools like vROps, SolarWinds, Dynatrace or other monitoring tools. Support backup and DR operations (e.g., Veeam, Commvault). Hardware Knowledge: Cisco, Dell & HP products

Security & Compliance
Implement system hardening, vulnerability remediation, and audit support. Ensure adherence to enterprise security policies (e.g., CIS benchmarks, patch SLAs).

Required Skills
Strong experience in: Windows Server administration (AD, DNS, GPO) VMware vSphere (ESXi, vCenter, HA/DRS)
Hands-on experience in: Patching, upgrades, lifecycle management Performance tuning & troubleshooting Scripting knowledge: PowerShell (mandatory)
Good understanding of: Networking basics

Key Responsibilities
1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintenance of a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers, equipping them with essential skills to become productive.
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements
VMWare, Nutanix, Windows

Other Requirements
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