Senior Administrator - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Madurai, India

Skills: Windows Operating Systems Administration, Diagnostic Tools, Remote Support Tools, Root Cause Analysis, Technical Solutions, IT Service Management Processes, SLA Adherence, Technical Documentation, Knowledge Bases, Microsoft Certified: Windows Server Hybrid Administrator Associate, ITIL Foundation, DELF/DALF

Job Summary
This role delivers advanced technical support for Windows environments, utilizing English language proficiency to resolve complex issues escalated by analysts. The position focuses on diagnosing root causes, implementing effective solutions, and ensuring customer satisfaction while upholding organizational quality and security standards.

Key Responsibilities
1. Deliver advanced technical support by troubleshooting and resolving complex issues in Windows environments, utilizing English language proficiency to assist diverse customers.
2. Perform root cause analysis and implement solutions for escalated technical and security incidents using Windows administrative tools and diagnostic utilities.
3. Maintain and update knowledge base documentation in English to facilitate effective issue resolution and ongoing learning within the support team.
4.



Coach and mentor analysts and recent team members, providing guidance on advanced troubleshooting techniques and effective use of Windows support tools.
5. Ensure resolution of complex support tickets within defined SLAs, collaborating within the support team to maintain operational excellence and robust security posture.
6. Contribute to positive customer experiences by achieving high First Call Resolution rates and minimizing case reopens, leveraging strong English communication and technical expertise.

Skill Requirements
1. Advanced Proficiency In Windows Operating Systems Administration And Troubleshooting.
2. Advanced Proficiency In Using Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Skills In Conducting Root Cause Analysis And Implementing Technical Solutions.
4. Advanced Knowledge Of It Service Management Processes And Sla Adherence.
5. Advanced Ability To Create And Maintain Technical Documentation And Knowledge Bases.

Other Requirements
1. Optional but valuable: Microsoft Certified: Windows Server Hybrid Administrator Associate or similar certification.
2. Optional but valuable: ITIL Foundation certification.
3. Optional but valuable: DELF/DALF (French language certification) for nonnative speakers.

📌 Senior Administrator English, French, Microsoft Windows (Madurai)
🏢 HCL Technologies
📍 Madurai