ServiceNow ITSM Developer

Experience: 7 to 10 years

Location: Bengaluru, India

Skills: ServiceNow, ITSM, Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Request Management, Service Catalog, Virtual Agent, Service Portal, UI Builder, JavaScript, Glide APIs, HTML, CSS, AngularJS, Flow Designer, IntegrationHub, MID Server, REST APIs, SOAP APIs

Job Summary
ServiceNow ITSM Developer

Key Responsibilities
Platform & App Development
• Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request.
• Build and enhance catalog items, record producers, order guides, and workflows.
• Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components.
• Configure Virtual Agent topics, conversation flows, and backend integrations.
• Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs.
Integrations & Automation
• Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports.
• Automate platform processes through scripting, orchestration, and workflow optimization.

Required Skills & Experience
Technical Skills
• 7–10+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder.
• Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal.
• Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.

Key Responsibilities
Platform & App Development
• Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request.
• Build and enhance catalog items, record producers, order guides, and workflows.
• Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components.




• Configure Virtual Agent topics, conversation flows, and backend integrations.
• Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs.
Integrations & Automation
• Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports.
• Automate platform processes through scripting, orchestration, and workflow optimization.

Required Skills & Experience
Technical Skills
• 7–10+ years of hands-on ServiceNow development experience.
• Solid expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder.
• Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal.
• Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.

Other Requirements
Platform & App Development
• Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request.
• Build and enhance catalog items, record producers, order guides, and workflows.
• Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components.
• Configure Virtual Agent topics, conversation flows, and backend integrations.
• Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs.
Integrations & Automation
• Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports.
• Automate platform processes through scripting, orchestration, and workflow optimization.
Required Skills & Experience
Technical Skills
• 7–10+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder.
• Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal.
• Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.

📌 ServiceNow ITSM Developer (Bengaluru)
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