Senior Administrator - Hardware Asset Management

Experience: 7 to 10 years

Location: Bengaluru, India

Skills: ServiceNow, ITSM, ITIL, Service Catalog, Knowledge Management, Workflow/Flow Designer, platform configuration, analytical skills, documentation skills, stakeholder management skills, ServiceNow CSA Certification, ITIL v4 certification

Job Summary
ServiceNow ITSM BSA Key Responsibilities
• Gather and analyze business requirements for ServiceNow ITSM solutions.
• Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Create functional specifications, process flows, and use cases.
• Collaborate with developers to ensure scalable, compliant, and effective solutions.
• Support testing, UAT, and end-to-end validation across environments.
• Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications.
• Engage stakeholders, facilitate workshops, and provide status updates.
• Define KPIs, support reporting, and maintain audit-ready documentation.
Required Skills & Experience
• 7–10 years of experience in ITSM process design and business analysis.
• Strong knowledge of ITIL and ServiceNow ITSM modules.
• Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration.
• Strong analytical, documentation, and stakeholder management skills.
Preferred Qualifications
• ServiceNow CSA Certification.
• ITIL v4 certification preferred.
Key Responsibilities
ServiceNow ITSM BSA Key Responsibilities
• Gather and analyze business requirements for ServiceNow ITSM solutions.
• Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Create functional specifications, process flows, and use cases.




• Collaborate with developers to ensure scalable, compliant, and effective solutions.
• Support testing, UAT, and end-to-end validation across environments.
• Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications.
• Engage stakeholders, facilitate workshops, and provide status updates.
• Define KPIs, support reporting, and maintain audit-ready documentation.
Required Skills & Experience
• 7–10 years of experience in ITSM process design and business analysis.
• Robust knowledge of ITIL and ServiceNow ITSM modules.
• Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration.
• Strong analytical, documentation, and stakeholder management skills.
Preferred Qualifications
• ServiceNow CSA Certification.
• ITIL v4 certification preferred.
Skill Requirements
ServiceNow ITSM BSA Key Responsibilities
• Gather and analyze business requirements for ServiceNow ITSM solutions.
• Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Create functional specifications, process flows, and use cases.
• Collaborate with developers to ensure scalable, compliant, and effective solutions.
• Support testing, UAT, and end-to-end validation across environments.
• Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications.
• Engage stakeholders,



facilitate workshops, and provide status updates.
• Define KPIs, support reporting, and maintain audit-ready documentation.
Required Skills & Experience
• 7–10 years of experience in ITSM process design and business analysis.
• Strong knowledge of ITIL and ServiceNow ITSM modules.
• Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration.
• Strong analytical, documentation, and stakeholder management skills.
Preferred Qualifications
• ServiceNow CSA Certification.
• ITIL v4 certification preferred.
Other Requirements
ServiceNow ITSM BSA Key Responsibilities
• Gather and analyze business requirements for ServiceNow ITSM solutions.
• Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Create functional specifications, process flows, and use cases.
• Collaborate with developers to ensure scalable, compliant, and effective solutions.
• Support testing, UAT, and end-to-end validation across environments.
• Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications.
• Engage stakeholders, facilitate workshops, and provide status updates.
• Define KPIs, support reporting, and maintain audit-ready documentation.
Required Skills & Experience
• 7–10 years of experience in ITSM process design and business analysis.
• Strong knowledge of ITIL and ServiceNow ITSM modules.
• Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration.
• Strong analytical, documentation, and stakeholder management skills.
Preferred Qualifications
• ServiceNow CSA Certification.
• ITIL v4 certification preferred.

📌 Senior Administrator Hardware Asset Management (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru