Group Operations Manager

Experience: 15 to Not Available years

Location: Lucknow, India

Skills: SDM Network, LAN, WAN, SDWAN, PMP, PRINCE2, ITIL V-3, ISO 20, ISO 27 K, Unix, Wintel OS, AD, Exchange, DNS, LDAP, Web sphere, Web logic, Oracle, SQL, Oracle Apps, SAN, NAS, IBM Mainframe, Data & Voice, Telecom, Service Provider, Datacenter hosting, Application Lifecycle, Basic application support, Desktops, Laptops Support, Blackberry Support, Security, Firewall Rules, Policies, IDS, Audit, Compliance, Virtualization, Datacenter Consolidation, DR Setup, Cloud computing

Job Summary
Primary Skill- SDM Network , Secondary skill - LAN WAN SDWAN JD for SDM • The SDM profile will be a senior profile will need to manage end to end IT infrastructure service delivery. • Preferably 15 years plus of IT Industry experience. • 10+ years of RIM • positive to have PMP/prince 2 awareness • Overall understanding with minimum of 7 + years of hands on experience in managing & delivering complex IT Infrastructure for a large enterprise. • Strong Leadership & customer relationship skills and drive to push things within and outside the system. • Education: BE/Btech/MCA 1. Onsite/offshore communication management and coordination, quarterly/semi-annual reviews, 2. Involved in the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc. 3. Conducting TAM’s ( Team Action Meetings) ,Weekly team meetings and review on deliverables 4. Handling deliverables responsibility. 5. Mentoring Team as per project needs on Technical tools. 6. Identifying improvement areas & implementing measures to maximize customer satisfaction levels.



7. Defining new process and procedure for operations. 8. Periodic evolution of SLA metrics and Audits • Lead and Manage large teams across various towers. • Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc. • Vendor Management & Contract Negotiation Skills & Experience. • SLA Measurement, Reporting & Adherence - 5 Nines etc. • Budgeting & P&L; Experience – Managing Capex & Opex. • Overall Strong Technology Landscape Understanding & Experience of Managing IT Infra with some amount of App support experience will be preferred. • Data Center Technologies  Servers – Unix & Wintel OS & Related technologies like AD/Exchange / DNS / LDAP etc.  Middle tier – Web sphere, Web logic etc.  Databases – Oracle & SQL  Oracle Apps.  Storage – SAN & NAS  IBM Mainframe • Networking  Data & Voice - LAN & WAN  Telecom & Service Provider  Datacenter hosting. • Application Support  Application Lifecycle understanding.  Basic application support & associated dependencies on Infra layer. • End User Computing  Desktops & Laptops Support.  Blackberry Support. • Security  Security & Firewall Rules & Policies.  IDS  Audit & Compliance.



• System Integration, Consulting & Transformational Projects Handling e.g.  Virtualization – servers, Storage, Networks etc.  Datacenter Consolidation.  DR Setup & Implementation.  Cloud computing.

Roles and Responsibilities:
• Define and monitor project scope, approach, assumptions, dependencies, risk, and budget
• Manage all aspects of project in order to deliver approved business functionality
• Coordinate project status with the PMO master portfolio plan. Ensure programs are properly represented
• Communicating effectively with internal and external stakeholders & interact with geographically distributed teams and clients
• Ensure and develop relationship with customers, stakeholders with high satisfaction levels
• Continuously evaluate industry best practices for project management and make recommendations for its adoption within the organization
• Liaison between business leaders and senior management to drive program/ projects budget at strategic level
• Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies
• Working with the client and operations teams to identify and manage service improvement activities
• Removing all obstacles to customer satisfaction and / or financial performance
Key Responsibilities
Primary Skill- SDM Network , Secondary skill - LAN WAN SDWAN
Skill Requirements
Primary Skill- SDM Network , Secondary skill - LAN WAN SDWAN
Other Requirements
Primary Skill- SDM Network , Secondary skill - LAN WAN SDWAN

📌 Group Operations Manager (Lucknow)
🏢 HCL Technologies
📍 Lucknow