Application Support Engineer

Experience: 7.5 years

Location: Gurugram, Haryana, India

Skills: Network Infrastructures, network architecture, network protocols, security principles, system logs, performance metrics, network monitoring tools, diagnostic utilities

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Project Role
Application Support Engineer

Project Role Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills
Network Infrastructures

Valuable to have skills
NA

Minimum 7.5 year(s) of experience is required

Educational Qualification
15 years full time education

Summary:
As an Application Support Engineer,



a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business continuity, contributing to a reliable and efficient technology environment.

Roles & Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system processes and workflows to enhance overall team efficiency.
• Mentor junior team members by sharing knowledge and guiding them through complex issues.
• Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
• Continuously evaluate and implement best practices to support evolving business needs.

Professional & Technical Skills:
• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network architecture, protocols, and security principles.
• Experience with troubleshooting and resolving complex network-related issues.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with network monitoring tools and diagnostic utilities.
• Skilled in collaborating with cross-functional teams to implement network solutions.

Additional Information:
• The candidate should have minimum 7.5 years of experience in Network Infrastructures.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram