Application Support Engineer

Experience: 0 to 2 years

Location: Bengaluru, Karnataka, India

Skills: Infrastructure Service Management, ServiceNow

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Project Role
Application Support Engineer

Project Role Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills
Infrastructure Service Management

Positive to have skills
NA

Minimum 2 year(s) of experience is required

Educational Qualification
15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems.



This role requires a proactive approach to identifying problems, analyzing system behavior, and collaborating with different teams to ensure smooth and uninterrupted service delivery. The position demands continuous vigilance and adaptability to respond to dynamic challenges within the infrastructure, contributing to the overall stability and performance of critical applications.

Roles & Responsibilities
• Monitor alerting systems
• Continuously watch infrastructure and application monitoring tools.
• Identify alerts that indicate service degradation or outages.
• Generate incident tickets in ServiceNow based on validated alerts.

Service Review
• Review tickets raised in Service
• Validate requests or incidents logged by end-users.
• Create or update corresponding tickets in another Ticketing tool like ServiceNow for tracking and resolution.

Ticket creation in ServiceNow
• Ensure all incidents and requests are properly logged in ServiceNow.
• Assign tickets to the correct resolver groups.
• Maintain ticket quality with accurate categorization, priority, and impact details.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Infrastructure Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru