Director, Global I2P Operations

Experience: Not Available to Not Available years

Location: Budapest

Skills: I2P, P2P, ERP, Coupa, automation, SOX, Lean, Six Sigma, digital transformation, AI-enabled processes

Company Overview
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Director, Global Invoice-to-Pay (I2P) Operations is a critical leadership role responsible for delivering world-class, end-to-end I2P and Vendor Master Data (VMD) operations at a global scale. This role drives operational excellence, scalability, and service performance across a complex, multi-region environment.

What You’ll Do
Lead a high-performing global organization operating within a hybrid delivery model (captive and outsourced), ensuring consistent, efficient, and high-quality service delivery
Partner with Global Process Management and Transformation teams to bring strategy to life, translating process and system design into seamless operational execution
Own the successful rollout of transformation initiatives, ensuring strong operational readiness, effective adoption, and sustained performance post-implementation
Drive continuous improvement across service delivery, enhancing productivity, quality, cost efficiency, and working capital outcomes

1. Operations & Service Delivery
Own global I2P and VMD performance (SLA, quality, cycle time, cost)
Lead a complex, global, multi-region organization across diverse business units and delivery environments
Ensure standardized, scalable process execution across all geographies




Drive continuous improvement in productivity, service quality, and efficiency

2. Change Execution & Operational Readiness
Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation)
Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models
Ensure operational readiness (impact assessments, resource planning, cutover execution)
Drive adoption through structured communication, training, and performance management
Own post-deployment stabilization and ensure sustained service performance

3. Service Delivery Model & Vendor Governance
Execute and optimize the global I2P delivery model (captive + outsourced)
Own performance of external service providers (SLA adherence, governance, continuous improvement)
Drive accountability to contractual commitments and business outcomes

4. Financial Performance & Controls
Own operational performance (cost efficiency, productivity, scalability)
Own development, publication, and presentation of global I2P performance metrics
Support working capital optimization through disciplined invoice and payment execution
Monitor KPIs and lead corrective action on performance gaps
Ensure a strong global control environment (SOX, audit, regulatory compliance)
Partner with Controllership to proactively manage risk and remediate audit findings

5. Stakeholder & Governance Leadership
Build strong partnerships across Finance, Procurement, and Controllership
Lead governance forums (MBRs, QBRs)



with clear performance insights and actions

6. People & Culture
Build and lead a high-performing global organization
Develop leadership capability and succession pipeline
Foster a culture of accountability, collaboration, and continuous improvement
Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate

Qualifications
Bachelor’s degree in Accounting, Finance, or related field
10+ years of experience in I2P / P2P operations, including global leadership roles
Experience leading global shared services / GBS in hybrid delivery models (captive + outsourced)
Proven track record supporting large-scale transformation (ERP, automation, operating model changes)
Strong knowledge of SOX, audit, and financial controls
Demonstrated ability to drive operational excellence and scalable service delivery
Strong analytical, problem-solving, and data-driven decision-making skills
Excellent stakeholder management and executive communication skills

Preferred
Experience with SAP S/4HANA, Coupa, and invoice automation technologies
Lean / Six Sigma or continuous improvement certification
Experience in digital transformation (automation, AI-enabled processes)

Travel
Ability to travel globally (~25%)

Join the global Xylem team to be a part of cutting-edge technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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