Technology OpS Support Practitioner

Experience: 3 to 5 years

Location: Bengaluru, Karnataka, India

Skills: ServiceNow IT Business Management, ServiceNow IT Operations Management, ITAM, SAM, HAM, Business Analysis, business analysis methodologies, business and operational architecture design

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Project Role
Technology OpS Support Practitioner

Project Role Description
Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.

Must have skills
ServiceNow IT Business Management

Good to have skills
ServiceNow IT Operations Management (ITOM)

Minimum 5 year(s) of experience is required

Educational Qualification
15 years full time education

Summary:
Must have BA experience with ITAM(SAM & HAM) modules. Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those Looking for 3-5 years of Development experience.

Key Accountabilities:




• Understand the current as is processes
• Direct interaction with customers – as well as on and off-shore development teams
• Identify areas of process and tooling improvement
• Ensure gaps are clearly defined and assessed.
• Functional specification of target state processes
• Work closely with the development teams throughout all phases
• Produce test strategies and engage actively in the testing phase
• Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
• Take an active role in customer and stakeholder engagement sessions
• Take respective ownership throughout the project lifecycle
• Ongoing involvement in continuous improvement of operating process and toolset enhancement

Decision-making and Problem Solving:
Can identify common types of risks / issues and where project dependencies exist maintains straightforward RAID Can engage with stakeholders of relevant business areas and take decisions

Risk and Control:
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification
Essential Skills/Basic Qualifications:
• Should have a deep and broad understanding of ServiceNow ITAM modules.
• Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas.
• In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported.
Business Knowledge:
• Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported: Can engage with stakeholders of relevant business areas
• Demonstrates a good end to end understanding of the systems processing for the business area & relationships




Business Analysis
• Advanced knowledge of business analysis methodologies: Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
• Very good knowledge of how to define/derive business requirements and specifications and able to contribute insights in discussions with senior stakeholders
• In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported
• Understands the organisations goals, direction and strategies
• Is up to date with developments in individual area of expertise
• Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
• Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
• Can manage the trade-offs of business analysis within time / cost / quality constraints

Team Working:
• Works collaboratively with others, achieving a greater contribution by working together rather than alone:
• Works co-operatively towards common goals with relevant colleagues:
• Consideration is given to colleagues at all times
• Work involving other team members is coordinated and planned
• Provides constructive feedback, as well as praise and encouragement to colleagues
• Shares information with others and solicits advice
• Views own personal capabilities as a means to contribute to the team's common purpose
• Expresses positive expectations of others in their ability to reach group or team goals

Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Technology OpS Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru