Job Summary
The Sr Administrator in Support & Operations is pivotal in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to ensure customer satisfaction and a robust security posture. By leveraging expertise in SAILPOINT IIQ and Java Development, the administrator enhances service quality and operational efficiency.
Key Responsibilities
The SailPoint IIQ & UAM resource will support Identity Governance and Administration operations within a managed services environment. The role focuses on user access management, SailPoint IIQ platform support,
and joiner-mover-leaver lifecycle management while ensuring SLA adherence and compliance with identity governance standards.
Skill Requirements
Hands-on experience with SailPoint IdentityIQ (IIQ) • Robust knowledge of User Access Management processes • Experience with JML lifecycle and access certifications • Understanding of identity governance concepts • Familiarity with ITSM tools (ServiceNow preferred)
Other Requirements
5–9 years in IAM/IGA roles with at least 3–5 years in SailPoint IIQ operations
Key KPIs
• SLA adherence for user provisioning and requests
• Timely execution of JML lifecycle processes
• Accuracy of access provisioning
• Completion of access reviews within timelines
• Reduction in identity-related incidents