Experience Ambassador

Experience: 3 to 5 years

Location: Hyderabad, TS

Skills: Customer Service Excellence, Interpersonal Skills, Problem-Solving Abilities, Workplace Services Knowledge, Soft Services Coordination, Vendor Management, Space Management, Health and Safety Compliance, Workplace Technology Support, MS Office Suite, Facilities Management Software, Visitor Management Systems, Digital Workplace Tools, Social Media Knowledge, Public Speaking, Active Listening, Emotional Intelligence

Company Overview
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Experience Ambassador will be part of the Facilities Management team, to drive and increase customer satisfaction. This individual is the go-to-person for all facilities engagement matters. The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Experience Ambassador to create an engaging experience to our customer and their guest. This individual ensure that a seamless consistent level of service is provided at every user touchpoint.

Position Overview
We are seeking dynamic Workplace Ambassadors to serve as the face of workplace experience, managing soft services operations and ensuring exceptional employee experiences across locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.

Key Responsibilities
Employee Experience & Engagement.
Serve as primary point of contact for employees across workplace services. Provide exceptional customer service and resolve employee queries promptly. Proactively engage with employees to understand needs and gather feedback. Support new employee onboarding and workplace orientation. Facilitate employee events, celebrations, and engagement activities. Maintain a welcoming and professional workplace atmosphere.

Multi-Location Flexibility
Seamlessly operate between locations as required. Maintain consistent service standards and employee experience across both sites. Adapt to varying workplace cultures and operational requirements at each location. Support inter-location coordination and employee transitions. Ensure effective communication between site teams and management.

Front-of-House & Reception Services.
Manage reception desk operations and guest services. Handle visitor registration, access coordination, and escort services. Maintain qualified front-of-house presentation and ambiance. Coordinate meeting room bookings and space reservations. Support VIP visits and executive-level guest arrangements. Ensure lobby and common areas maintain premium standards.

Workplace Services Coordination
Coordinate soft services including housekeeping, catering, and maintenance requests. Monitor service delivery quality and address any service gaps.



Handle employee service requests through ticketing systems or direct interaction. Coordinate with vendors and service providers for seamless service delivery. Support workplace amenity management (cafeteria, wellness areas, recreation spaces). Manage workplace announcements and communication dissemination.

Space & Environment Management
Monitor workplace utilization and space optimization. Support hot-desking, flexible workspace, and hybrid work arrangements. Coordinate workspace setup for new joiners and relocations. Ensure workplace comfort through temperature, lighting, and ambiance management. Support space planning initiatives and workplace transformation projects. Maintain workplace aesthetics and professional environment standards.

Health, Safety & Compliance Support
Support health and safety protocols and emergency procedures. Monitor compliance with workplace policies and guidelines. Assist in evacuation drills and emergency response coordination. Ensure adherence to COVID-19 and health safety measures. Report safety hazards and coordinate corrective actions. Support workplace wellness initiatives and programs.

Technology & Digital Services Support
Assist employees with workplace technology and digital services. Coordinate IT support requests and equipment issues. Support audio-visual setup for meetings and events. Manage workplace applications and booking systems. Provide basic troubleshooting for workplace technology. Support digital workplace initiatives and implementations.

Administrative & Operational Support
Maintain workplace documentation and service records. Generate reports on employee feedback and service metrics. Support inventory management for workplace supplies and amenities. Coordinate with facilities teams for operational requirements. Handle administrative tasks related to workplace services. Support budget tracking and cost management initiatives.

Key skills
• Customer Service Excellence
• Exceptional interpersonal and communication skills
• Strong customer service orientation with problem-solving abilities
• Professional demeanour and executive-level interaction capabilities
• Ability to handle complaints and difficult situations diplomatically
• Proactive approach to employee engagement and satisfaction

Workplace Services Knowledge
• Understanding of workplace operations and employee needs
• Knowledge of soft services coordination and vendor management
• Familiarity with space management and workplace optimization
• Understanding of health, safety, and compliance requirements
• Experience with workplace technology and digital platforms

Operational Skills
• Strong organizational and multitasking abilities
• Attention to detail and quality service delivery
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and requirements
• Time management and prioritization skills

Communication & Language Skills
• Excellent verbal and written communication in English




• Proficiency in local languages (Hindi, Telugu) preferred
• Professional presentation and public speaking abilities
• Active listening skills and emotional intelligence
• Cross-cultural communication and sensitivity

Technical Skills
• Proficiency in MS Office Suite and workplace management systems
• Basic knowledge of facilities management software
• Familiarity with visitor management and booking systems
• Understanding of digital workplace tools and applications
• Social media and communication platform knowledge

Key Performance Indicators
• Employee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace services
• Response Time: Address employee queries and requests within 2 hours
• Service Quality: Achieve excellence ratings in service delivery assessments
• Engagement Metrics: Drive high participation in workplace events and initiatives
• Issue Resolution: Resolve 90% of employee concerns at first point of contact
• Feedback Implementation: Successfully implement employee suggestions and improvements.

Education & Experience
• Bachelor’s degree in hospitality, Business Administration, Communications, or related field
• 3-5 years of experience in customer service, hospitality, or workplace services
• Experience in corporate setting or executive support roles preferred
• Background in front-of-house operations, guest services, or employee experience
• Experience with multi-location operations is advantageous.

Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

📌 Experience Ambassador (Secunderabad)
🏢 Jones Lang LaSalle (JLL)
📍 Secunderabad