Analyst

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Provide remote support in English, troubleshoot technical issues, manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems

Job Summary
VERSANT CERTIFIED CANDIDATES
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

Key Responsibilities
VERSANT CERTIFIED CANDIDATES
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status,



and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

Skill Requirements
VERSANT CERTIFIED CANDIDATES
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

Other Requirements
VERSANT CERTIFIED CANDIDATES
Provide remote support in English and troubleshoot technical issues
Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
Level 1 Support and Updating Incident Management System
Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
Answer questions on use or features for all standard hardware and software systems.

📌 Analyst (Chennai)
🏢 HCL Technologies
📍 Chennai