Job Summary
To oversee customer support operations, ensuring productive data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
• Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
• Managing troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support when necessary.
• Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
• Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
• Oversee the accurate entry, updating, and management of data across multiple systems and databases.
📌 Senior Process Associate (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru
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