Skills: Google Cloud Platform (GCP), analytical skills, problem-solving skills, ticketing systems, Service Level Agreements (SLAs), Google Cloud Certified Associate Cloud Engineer
Job Summary
The GCP Support Administrator plays a crucial role in ensuring seamless operations within the Support & Operations team. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
2. Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base,
Facilitating Training Sessions For Current Hires, And Coaching Analysts On Gcp Best Practices.
4. Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions.
5. Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And Communication.
Skill Requirements
1. Proficient In Google Cloud Platform (Gcp) Services And Tools.
2. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.
3. Excellent Communication Skills For Effective Customer Interaction And Training Delivery.
4. Familiarity With Ticketing Systems And Service Level Agreements (Slas).
Other Requirements
1. Optional But Valuable: Google Cloud Certified Associate Cloud Engineer Or Any Relevant Gcp Certification