Senior Team Lead

Experience: 5 to 8 years

Location: Gurgaon, India

Skills: Insurance operations, BFSI, advanced Excel skills, data analysis, reporting, dashboards, analytical skills, problem-solving capabilities, stakeholder management, regulatory compliance

Job Summary
To lead and manage a team effectively, ensuring adherence to standards, resolving issues, conducting reviews, fostering development, and meeting deliverables.

Key Responsibilities
1. Conduct Daily Stand-Ups And Maintain Open Communication Channels For Issue Resolution.
2. Hold Regular Performance Reviews And Provide Continuous Feedback.
3. Implement A System To Recognize And Reward Good Performance To Boost Morale And Retention.
4. Communicate Attendance Policies And Performance Goals Clearly To The Team.

Skill Requirements
Job Description Role: Senior Business Operations Analyst – Individual Products
Experience: 5–8 Years
Level: Senior / Experienced Professional
Role Summary
This role will lead operational execution and governance across the policy lifecycle for Individual Insurance Products, including underwriting support, servicing, and claims coordination. The role demands strong process ownership, stakeholder management, and continuous improvement focus to ensure SLA adherence, operational excellence, and regulatory compliance. The ideal candidate brings solid experience in Insurance/BFSI operations, advanced problem-solving skills, and the ability to mentor junior team members.

Key Responsibilities
Operations Leadership & Delivery
Own end-to-end lifecycle management of Individual Insurance Products (application, issuance, endorsements, renewals, claims support)
Ensure SLA/KPI adherence and drive productivity, quality, and TAT improvements
Act as primary escalation point for complex operational issues and customer cases




Provide decision support for underwriting through risk insights and data validation reviews
Oversee claims intake validation and ensure accurate routing and timely resolution
Drive consistent service delivery standards across teams

Stakeholder & Team Management
Coordinate with Underwriting, Claims, Finance, Compliance, and Customer Service teams
Manage stakeholder communication, reporting, and issue resolution
Guide and mentor junior analysts; ensure adherence to SOPs and quality standards
Support training, onboarding, and knowledge transfer initiatives

Process Improvement & Governance
Identify process gaps, inefficiencies, and implement continuous improvement initiatives
Lead automation/digital transformation efforts to improve operational efficiency
Ensure adherence to regulatory requirements, audit controls, and compliance frameworks
Conduct periodic process reviews, audits, and risk assessments
Drive standardisation and documentation of best practices

Reporting & Analytics
Own MIS reporting, dashboards, and performance tracking
Perform advanced data analysis to identify trends, risks, and improvement opportunities
Present insights and recommendations to leadership
Track KPIs and drive data-driven decision-making across operations

Required Skills & Qualifications
Education
Bachelor’s degree in Business, Finance, Insurance, or related field (MBA preferred)
Experience
5–8 years of experience in: Insurance operations (Individual Life/Health Products preferred) OR BFSI / financial services operations with exposure to insurance processes
Core Skills
Solid understanding of insurance lifecycle (policy admin, underwriting, claims)
Advanced Excel skills (data analysis, reporting, dashboards)
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and drive outcomes

📌 Senior Team Lead (Gurugram)
🏢 HCL Technologies
📍 Gurugram