Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Nagpur, India

Skills: Azure Public Cloud, Web APIs, Network Security Groups, Network ACLs, Virtual NICs, Persistent block storage, Snapshot, Public cloud Backup tool, Private IP address, Server Build, Load balancing, Housekeeping, Health Check, Public cloud Storage Account, Image creation, Backup creation

Job Summary
Azure Public Cloud
Launch public cloud instances by using existing Image
Launch/Stop/Start/Terminate & monitor public cloud instances using web API's or integrated tools
Creating public cloud Instances within VNet (virtual network)
Manage Network Security Groups and networks ACLs to control in-bound and outbound network access to and from Instance
Creation and Management of Virtual NICs in existing instances.
Attach/Detach persistent block storage to your instances
Creating/deleting volumes to the instances
Snapshot of existing Virtual Instances using public cloud Backup tool in case required for maintenance activities.
Assigning Private IP address to the instances
Server Build and configuration as per standard checklist
Use public cloud Load balancing to distribute application traffic across virtual instances
Attach Public IP's to public cloud instances
Housekeeping,



Utilization report and disk capacity planning of servers.
Establish Inter VNet communication of existing VNet.
Configure NICs and IP addresses of the instances in the VNet
Customize user account workplace on public cloud Portal
Health Check using security centre of virtual Instances and public cloud network.
Storing, deleting, modifying objects in public cloud Storage Account
Creating Image of running server
Creating the backup of the running instances.
Enabling the monitoring of Instances.
Attaching Network Interfaces to the Instances.
Configure NICs and IP addresses of the instances in the Vnet.

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.

📌 Sr Administrator (Support & Operations) (Nagpur)
🏢 HCL Technologies
📍 Nagpur